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Collections Advisor

4 months ago

Salford, United Kingdom Page Personnel Full time

Temp to perm opportunity
- Great working culture and patterns

**About Our Client**:
Our client is a well-known Utilities business that values customer centricity in it's servicing and money. They seek new ways to increase customer growth and support every individuals needs. The Collections Advisor will be working in a brand new state-of-the-art office, based in Salford, and joining a interactive team.

As a Collections Advisor you will be:

- Be supporting customers with queries
- You'll work with customers over the telephone, giving them essential support and dealing with a wide range of disputes and queries
- Provide solutions to collections enquiries such as cash collection, customer correspondence, Direct Debit
- Maximise collections activity
- Problem and query resolution
- Ability to manage and prioritise workload
- Complete additional ad-hoc admin and other day-to-day duties when requested

**The Successful Applicant**:
To be successful, in this role:

- Excellent communication skills that promote great customer conversations
- Experience within collections
- To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
- Ability to work well under pressure
- Strong IT skills

**What's on Offer**:
In return, our client can offer:

- Competitive pay rate
- Free on-site-parking
- Great working patterns
- Fantastic work culture
- Social events
- Possibility of being made perm
- Immediate start