Customer Service

2 days ago


Salford, United Kingdom Search Consultancy Full time

**Customer Service Advisor ( Collections ) - Salford (M50) - Monday to Friday - Work 1 Saturday in every 3 - Hybrid working available once trained - Salary £19,185 - £24,685 DOE + up to £600 per month Bonus**

**About the company**: Our client is one of the leading debt collection companies in the UK. It is their mission to help each and every customer regain financial stability and deliver exceptional customer service in the process. This companyare currently going through a period of growth and looking for Customer Service Advisors to work in their Collections department.

**About the role**:As a Customer Service Advisor your role will be to achieve maximum personal collection performance by effectively handling inbound and outbound telephone calls. A key part to the role is to effectively negotiate realisticand affordable payment arrangements, ensuring that vulnerable and financially distressed customers are identified and appropriately sign posted where necessary. The ultimate goal is to ensure that every customer is debt free as soon as possible, based on hisor her individual circumstances.

**What's in it for you**:

- Competitive Salary
- Hybrid working - 75% home based
- Bonus potential - up to £600 per month
- 25 days holiday
- Buy and sell holiday scheme
- Healthcare cash plan
- Management development programme
- Weekly/Monthly incentives - Vouchers, prizes and more

**About what were looking for**:

- Previous experience working in the Debt Collections industry
- Previous experience working in a Sales, Customer Service or contact centre based environment
- Previous experience of working in financially regulated business


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