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Customer Service Administrator
3 months ago
Our client has worked with businesses nationally, providing fast and efficient machine tooling service provision. Focused on consistently delivering a first rate customer experience, they seek someone to work alongside their customer service sales teams to manage the front end customer accounts.
The role offers opportunities for personal and professional development. This role is suited to someone from a technical, engineering or manufacturing background who has knowledge of the tooling industry in order to hit the ground running.
**As a** **Customer Service Administrator** **your role will include;**
- Professionally handling incoming web and telephone enquiries
- Handling general queries including advising customers of turnaround times, repair costs & technical information
- Producing and following up on sales quotes; price queries
- Processing orders from conception to delivery
- Building relationships with existing customers and maximising revenue
- Dealing with blue chip manufacturing, engineering & service organisations
- Handling customer complaints
- Maintaining the in-house database with relevant customer information
- Producing and following up appropriate after sales documentation
- Providing high quality customer focused service and support
- Data entry and record keeping
- Dealing with multiple accounts and job simultaneously
**Our client can offer;**
- Competitive salary of £25-28K with some flex
- 20 days holiday, 8 BH, plus Christmas closure
- Company Pension Scheme
- Regular training and opportunity for personal development and progression.
**The ideal **Customer Service Administrator** **will have;**
- Some technical product knowledge within machine tooling/engineering
- Exceptional organisation and time-management skills
- Attention to detail and good levels of accuracy
- High levels of computer literacy including Excel (ability to work with £1m product lines within a spreadsheet)
