Medical Receptionist

4 months ago


Wigan, United Kingdom Mesnes View Surgery Full time

Ability to use own judgment, resourcefulness and be able to work under pressure without direct supervision. To have excellent communication skills and patience. To be reliable and flexible, provide cover during staff sickness and holidays. To observe strict confidentiality on all matters relating to the practice and patients. To work as part of the Practice Team in providing quality health care.

**MAIN DUTIES AND RESPONSIBILITIES**

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with general enquires, explain procedures and make new and follow up appointments.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt action.

Sort and assign patient requests on Ask My GP and enter manual requests if required.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same

Prepare documentations for laboratory tests ensuring patient details are checked and accurate

Understand workflow and tasks and action on a daily basis

Scanning of clinical letters, filing to appropriate clinician or staff member and actioning your own workflow on a daily basis

Liaise and communicate with colleagues during the day to ensure messages and tasks are followed up and completed in an efficient and timely manner

Have a comprehensive understanding of Ardens’ searches to achieve primary care standard and QOF targets

Adhere to the practice guidelines on Confidentiality, Information Governance and Data Protection GDPR, and complete e-learning modules and updates annually.

**Job Types**: Part-time, Permanent

**Salary**: From £11.06 per hour

Expected hours: 19 per week

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Medical Receptionist: 1 year (required)

Work Location: In person


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