Administrator - 12 Month Maternity Cover

1 week ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting opportunity has arisen within the Clinical Haematology Department. We are seeking a Band 3 Administrator to cover a12 month maternity coverfor our Haematology Day Unit based at Guy's Hospital.

You will join a team of administrators in running the administrative functions of the unit. This could involve working at reception, deal with patient appointment queries or processing referrals.

The Administrator will provide high quality administrative support to the department. Tasks will include reception duties, communicating with patients, customer service, maintaining databases, booking appointments and general administrative support to the Department.

The Administrator will play a key role in the efficient day to day activities of the department. The post holder will often be the first point of contact for the department and will be required to communicate in a professional and courteous manner.

The post holder will answer general queries and explain information relating to the department.

**You will be expected to work either 8am-4pm or 9am-5pm so that reception is covered during opening hours**

Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

**The post holder will**:
a. Put patients first
b. Take pride in what they do
c. Respect others
d. Strive to be the best
e. Act with integrity

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.

Main Duties
- Being the first point of contact for patients when covering the reception desk
- Maintaining the smooth running of a clinic
- Booking patient appointments
- Provide administrative support within the service, including cross cover for administrative team members as required
- Provide advice and support to new or less experienced employees on own administrative duties
- Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required.
- Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
- Undertake any other reasonable duties necessary to ensure the smooth running of the service.

Communication
- Act as first point of contact for callers, visitors and deliveries to the department.
- Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.

General Office Duties
- Maintain stationary supplies, order stationery, supplies and services in accordance with policies and procedures.
- Photocopying, collation and distribution of reports, correspondence, handouts etc.
- Establish and maintain accurate and efficient filing systems and spreadsheets.
- Ensure the department is maintained and kept tidy at all times.
- Reporting and monitoring any maintenance / facilities as appropriate.
- Covering front desk duties as required.

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