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Customer Resolution Officer

4 months ago

Widnes, United Kingdom Evolve Facility Services Full time

**Introduction**

Evolve Facility Services was established in 2010 and is one of the largest in-house service providers in the UK, with offices in Widnes, Liverpool, Leicester, Manchester, Carlisle and County Durham.

We’re proud to be part of The Riverside Group family and look after around 80% of Riverside’s stock - that’s over 45,000 properties based across the Northwest, Northeast, North and Central regions of England.

Our Mission is to keep our customers’ homes safe, secure and well maintained - it’s what we do.

We’re now looking for a Customer Resolution Officer to join our friendly team in Widnes to manage customer complaints and play a key part in the delivery of service excellence to our customers.

**What’s in it for you**

Basic salary: £25,756.67

22 days’ annual leave plus 8 UK bank holidays, increasing with length of service

40-hour week

Pension scheme

Plus, a whole of host of other benefits to support your lifestyle and wellbeing

**What you’ll do**

In this crucial role, you’ll communicate with our customers regarding their complaint and ensure that their concerns are managed fairly and effectively.

You’ll enjoy investigating and resolving problems, which may involve liaising with different teams within Evolve.

You’ll have the ability to objection handle and negotiate a resolution that provides a satisfactory outcome for both the customer and our business.

**What we’re looking for**

We’re looking for someone who can demonstrate excellent customer service to our customers by putting them at the heart of everything that we do.

If you’re the kind of person that wants to do a really great job and make a difference to our customers and colleagues, we think you’ll love it here.

**Job Types**: Full-time, Permanent

**Salary**: £25,756.67 per year

**Benefits**:

- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 30/03/2024
Reference ID: EFS1244