Inbound Customer Service Agent
3 months ago
Do you want to be a part of a team looking after a large customer base striving to give the best customer service experience. Working within a great environment with options to progress further with the company.
**Salary + Bonus**
**Salary**_**:_£22,700 + Attendance bonus _paid £375 each quarter (95% attendance) £24,200_
**Bonus**:
Attendance Bonus: £375 per quarter
Upselling Bonus (No Sales targets/pressure) - £150 average
**Working Hours**_**:_
- Rotational Shift Pattern - 2 weeks_
- Week 1 - Monday to Friday - 9am until 5.30pm_
- Week 2 - Monday to Friday - 8.30am until 5.00pm_
**What is on offer**:
- Bonus Structure
- Free parking
- 22 days’ holiday PLUS bank holidays
- Pension scheme
**Key Responsibilities**:
- Work as part of a team to maintain and support performance across the campaign
- Build strong relationships with customers
- Find resolutions to customer issues
- Promote the business in a professional manner
- Provide great customer service
- Take ownership for each call and reach the best possible outcome for the customer
**Job Types**: Full-time, Permanent
Pay: From £22,700.00 per year
**Benefits**:
- Company events
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Quarterly bonus
Ability to commute/relocate:
- Widnes: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: SB/TC
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