Inbound Customer Service Agent

3 months ago


Widnes, United Kingdom Uniting People Full time

Do you want to be a part of a team looking after a large customer base striving to give the best customer service experience. Working within a great environment with options to progress further with the company.

**Salary + Bonus**

**Salary**_**:_£22,700 + Attendance bonus _paid £375 each quarter (95% attendance) £24,200_

**Bonus**:
Attendance Bonus: £375 per quarter

Upselling Bonus (No Sales targets/pressure) - £150 average

**Working Hours**_**:_
- Rotational Shift Pattern - 2 weeks_
- Week 1 - Monday to Friday - 9am until 5.30pm_
- Week 2 - Monday to Friday - 8.30am until 5.00pm_

**What is on offer**:

- Bonus Structure
- Free parking
- 22 days’ holiday PLUS bank holidays
- Pension scheme

**Key Responsibilities**:

- Work as part of a team to maintain and support performance across the campaign
- Build strong relationships with customers
- Find resolutions to customer issues
- Promote the business in a professional manner
- Provide great customer service
- Take ownership for each call and reach the best possible outcome for the customer

**Job Types**: Full-time, Permanent

Pay: From £22,700.00 per year

**Benefits**:

- Company events
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Quarterly bonus

Ability to commute/relocate:

- Widnes: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: SB/TC


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