Clinical Advisor

You will be responsible for assessing callers with a wide spectrum of clinical conditions, advising them on home care management, next steps and referring them on to further care when appropriate. The computer
- based clinical decision system will facilitate and support the advice given. Clinical Advisors are required to work as part of a multidisciplinary team within the service provided by providing high-quality, evidence-based healthcare to the immediate needs of the patient. You will demonstrate a commitment to a high-quality service, excellence in clinical practice and continuous professional development, which are all integral to the role and the development of the service.

**Principle tasks will include**: Clinical To provide clinical expertise to assess an individuals health status using clinical knowledge and advanced listening skills. Using the NHS Pathways content to advise service users, their representatives and Health Advisors. To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence-based advice and signposting to an appropriate service. Quality assurance and safety To effectively respond to, in real time or escalation if more appropriate, clinical issues, complaints and Professional Feedback in line with local policy.

To understand, adhere to and promote the principles of information governance in relation to access to clinical records, the handling and access to and communication of patient identifiable information. To understand, adhere to and promote local policies with regard to safeguarding children and vulnerable adults, while ensuring referrals to the appropriate services are made promptly and according to policy. To understand, adhere to and promote the principles of risk management in relation to patient and staff wellbeing, the physical environment and the systems in use and to follow local guidance for action and reporting upon identification of a risk. To promote local best practice in relation to clinical assessment and provision of advice to service users and their representatives.

To work with the Clinical Management team in originating, updating and reviewing clinical advice, practice and content within the local model. To be aware of HUCs performance criteria and adhere to this. To generate and collect clinical data and evidence which supports the organisations compliance with internal and external governance reporting. To fully support and engage with the provision of clinical data and evidence to support any external assessment of standards by an authorised body.

To identify from such reporting and to escalate any risks apparent to an appropriate level within the organisation directly via the on-call manager both in and out of normal working hours. To participate in the processes of investigation and review of clinical incidents and complaints in line withHUC policy and to collaborate with the wider team in the production of associated risk assessments and reports.