Complaints & Compliments Case Officer

2 weeks ago


Salford, United Kingdom Liberty Full time

Liberty has an exciting opportunity for a Complaints & Compliments Case Officer to join our team, based in the Salford area of Greater Manchester. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a salary of £23,000 per annum Plus Excellent Benefits.

We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to value for money services that make a positive difference to people and the communities in which we work.

The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.

**Responsibilities for this Complaints & Compliments Case Officer will include**:
First and main point of contact for tenants and customers in relation to

complaints & compliments

Ensure effective communication

Focus on resolution of complaints within given timescales

Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process

Provide regular, accurate and timely reports

Ensure all customer feedback is collated and that intelligent analytical approach is adopted

**What we are looking for in our ideal Complaints & Compliments Case Officer**:
GCSEs/ equivalent in Maths & English, served a recognised apprenticeship/ appropriate trade qualification. Evidence of Continual Professional Development in Customer Services. Recognised housing qualification & knowledge of relevant housing legislation (Desirable).

We offer a range of benefits for a rewarding career including though not limited to:

- Pension scheme
- 23 days holiday plus bank Holidays
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- Death in Service Payment
- In addition to the above, at Liberty _we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required._

If you have the desire to work in a busy and high performing team, why not join us as our Compliments and Complaints Officer and click “apply” below - we want to hear from you


  • Complaints Handler

    18 hours ago


    Salford, United Kingdom Page Personnel Full time

    Opportunity to work for a leading Telecom business - Excellent benefits **About Our Client**: Our client is a leading Telecoms provider, with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career...


  • Salford, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Customer Services Team Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £24,000 - £26,000pa The role of the Complaint Resolution Advisor requires great attention to...

  • Complaints Handler

    18 hours ago


    Salford, United Kingdom Page Personnel - UK Full time

    Opportunity to work for a leading Telecom business - Excellent benefits **About Our Client**: Our client is a leading Telecoms provider, with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career...

  • Supervisory Officer

    5 days ago


    Salford, United Kingdom Anchorage Chambers Full time

    **We are Anchorage Chambers.** Anchorage Chambers has been Nominating & Supervising Individual Voluntary Arrangements for over 5 years and aim to create a relaxed but highly professional atmosphere in a great location within the heart of Salford Quays, we're determined to grow and develop not just our business, but our people too. We are a growing & fast -...


  • Salford, United Kingdom Phillips & Cohen Associates Full time

    Job Advert **Job Title**: Customer Service Admin & Complaint handler **Responsible to**: Customer Service Manager **Interfaces with**: Customers, Clients, Suppliers, Customer Service team and PCA Colleagues **Location**: Exchange Quay, Manchester **Date**:ASAP **Salary**:£22-£24k Are you friendly and outgoing and enjoy being organised and...

  • HR Officer

    3 days ago


    Salford, United Kingdom Page Personnel Finance Full time

    **Client Details** The client is a Telecommunications organisation based in Salford who are using their knowledge and expertise to deliver an inclusive infrastructure allowing people across the UK to have the best possible internet service. **Description** The key responsibilities of the HR Officer include: - Provide focused HR advice, guidance and...

  • Complaints Handler

    Found in: Jooble UK C2 - 1 week ago


    Salford, Greater Manchester, United Kingdom Davies Full time

    Valued and Supported: Reward Platform: Unlock exclusive discounts at over 800 retailers. Work-life balance? Learning Opportunities: Proactive Caseload Management: Efficiently handle claims, meeting Service Level Agreements (SLAs) consistently. Manage third-party suppliers to drive cases toward settlement, considering service quality, cost, and...

  • Complaints Handler

    1 week ago


    Salford, Greater Manchester, United Kingdom Davies Full time

    Valued and Supported: Reward Platform: Unlock exclusive discounts at over 800 retailers. Work-life balance? Learning Opportunities: Proactive Caseload Management: Efficiently handle claims, meeting Service Level Agreements (SLAs) consistently. Manage third-party suppliers to drive cases toward settlement, considering service quality, cost, and...


  • Salford, United Kingdom Liberty Group Full time

    Liberty has an exciting opportunity for a Damp Coordination Officer to join our team, based in the North West Region (Salford).You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitivesalary of £26,000 Plus Excellent Benefits. The strength of our organisation lies in the quality of the...


  • Salford, United Kingdom Teaching Personnel Full time

    A large mainstream secondary school in Salford are seeking to appoint a Behaviour Support Officer working as part of the Pastoral Team/Internal Inclusion unit starting ASAP or from January. - Behaviour Support Officer (Reflection Manager) - Full-time, 8am - 4pm - Starting ASAP or January long term until July initially - Working alongside Behaviour Managers...

  • Internal Auditor

    4 days ago


    Salford, United Kingdom Phillips & Cohen Full time

    **Internal Auditor with fluency in English, German & Spanish** Phillips & Cohen Associates, Ltd., the global leader in deceased account management with operations in the United States, United Kingdom, Canada, Ireland, Germany, Spain, Portugal, Australia and New Zealand, seeks an Auditor for its Manchester, UK office. **Internal Auditor Responsibilities**: -...


  • Salford, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 274634**Salary**: - £19,087 - £23,182**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...

  • Helpline Advisor

    5 days ago


    Salford, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Helpline Advisor - Salford - Temp 3 months - £10.71 per hour** One of the UKs largest charities is seeking experienced Helpline Advisors to support their Business and Supporter Care team at their offices in Salford. **These are temporary roles to start ASAP for an initial 3-month period and will pay £10.71 per hour...


  • Salford, United Kingdom Dunnell Estates Full time

    **About us** Dunnell Estates is a small business in Salford. We are professional, agile and customer-centric. Our work environment includes: - Modern office setting - Growth opportunities - Relaxed atmosphere - Flexible working hours - Safe work environment - On-the-job training **Responsibilities**: - Monitor the condition of the property and report...


  • Salford, United Kingdom F&T Terrix Full time

    **Bookkeep / Accounts Clerk** **Location**: Salford, M6 6ST **Salary**:£11 per hour **Contract**: Part Time, Permanent with a view to working towards Full Time **Hours**:Three days per week with a minimum of 20hours per week Are you an experienced Bookkeeper or Accounts Clerk looking for a new opportunity? Key Responsibilities - Processing payments,...

  • RTA Litigated File Handler

    Found in: Whatjobs ES C2 - 1 week ago


    Salford, United Kingdom Keoghs Full time

    The Role: Our RTA non-delegated authority team are looking for an experienced RTA handler to join their team in the Horwich, Bolton. Your caseload would be around 70 litigated cases. The cases in our NDA team are more complex as they deal with indemnity and counterclaims. We offer a hybrid-working model so you would only be required to attend the office 1...

  • RTA Litigated File Handler

    Found in: Talent UK 2A C2 - 3 weeks ago


    Salford, United Kingdom Keoghs Full time

    The Role:Our RTA non-delegated authority team are looking for an experienced RTA handler to join their team in the Horwich, Bolton. Your caseload would be around 70 litigated cases. The cases in our NDA team are more complex as they deal with indemnity and counterclaims.We offer a hybrid-working model so you would only be required to attend the office 1 day...

  • RTA Litigated File Handler

    Found in: Appcast UK C C2 - 2 weeks ago


    Salford, United Kingdom Keoghs Full time

    The Role:Our RTA non-delegated authority team are looking for an experienced RTA handler to join their team in the Horwich, Bolton. Your caseload would be around 70 litigated cases. The cases in our NDA team are more complex as they deal with indemnity and counterclaims.We offer a hybrid-working model so you would only be required to attend the office 1 day...

  • RTA Litigated File Handler

    Found in: Appcast UK C2 - 2 weeks ago


    Salford, United Kingdom Keoghs Full time

    The Role:Our RTA non-delegated authority team are looking for an experienced RTA handler to join their team in the Horwich, Bolton. Your caseload would be around 70 litigated cases. The cases in our NDA team are more complex as they deal with indemnity and counterclaims.We offer a hybrid-working model so you would only be required to attend the office 1 day...

  • Temporary Customer Service Advisor

    Found in: Talent UK 2A C2 - 4 days ago


    Salford, United Kingdom Page Personnel Full time

    As a Temporary Customer Service Advisor you will be responsible for first line customer queries in relation to their account, ensuring each customer receives a professional and friendly service. Client DetailsOur client is a well-known property provider business that values customer centrcity. They seek new ways to increase customer growth and support every...