Supervisory Officer

**We are Anchorage Chambers.**

Anchorage Chambers has been Nominating & Supervising Individual Voluntary Arrangements for over 5 years and aim to create a relaxed but highly professional atmosphere in a great location within the heart of Salford Quays, we're determined to grow and develop not just our business, but our people too.

We are a growing & fast
- paced Insolvency practice looking forward to work with motivated, hard-working & positive individuals.

We aim to create a relaxed but highly professional atmosphere in a great location within the heart of Salford Quays, we're determined to grow and develop not just our business, but our people too.

**OVERVIEW OF THE IVA SUPERVISORY ROLE.**

Working under the Insolvency Manager the Supervisory Case Manager will be responsible for all aspects of post appointment IVA following the initial meeting of creditors right through to closure - maintaining compliance with internal policies, the Insolvency Act, Insolvency Rules and relevant Statement of Insolvency Practices (SIPs).

**ROLE AND RESPONSIBILITIES**

The main duties of the IVA Supervisory Case Manager will be categorized into three areas:
**IVE CASE MANAGEMENT.**
- Assist in completion of tasks across all campaigns to ensure KPIs are adhered to
- Manage a portfolio of clients from meeting of creditors through to closure
- Liaise with clients, creditors and other third parties as necessary
- Provide support to our outsourcing partners in relation to Supervisory functions as and when required
- Ad hoc duties and projects as required

**SYSTEM TESTING.**
- Review and test functionality throughout the case management software to ensure performance is as expected
- Identify areas of system improvement to enhance efficiency and provide feedback as appropriate
- Perform regression testing of any new system functionality to be released
- Assist in data cleanses and system migrations as and when necessary

**COMPLAINTS HANDLING.**
- Assist the complaints department in relation to complex complaint queries and escalations
- Assist the Insolvency Practitioners with any regulatory complaints as required

**KNOWLEDGE AND SKILLS**
- A good understanding of all aspects of post appointment IVA and objection handling
- Excellent organization skills and able to prioritize and manage workload
- Excellent communication and interpersonal skills
- Attention to detail
- Ability to work in conjunction with other teams and provide support where necessary
- Problem solving and analytical skills

**ESSENTIAL CRITERIA**
- GCSE Math and English (Grade A-C or equivalent)
- Good general IT skills and the ability to adapt to new systems
- Ability to multi-task and work to targets
- Strong communication skills - must be able to communicate effectively in writing and verbally

**PROBATIONARY PERIOD**:

- After your probationary period there may be an option to work hybrid 1 - 3 days per week.

**HOURS**:Our business hours are between 9am - 7pm Monday to Friday (No weekends)

**DESIRABLE CRITERIA**:
Previous experience in working in personal insolvency

CPI/CPPI/PIP

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Salford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IVA Supervisory: 1 year (required)

Work Location: In person

Application deadline: 03/07/2023
Reference ID: AC/SCM-2023
Expected start date: 10/07/2023