Sales and Retention Advisor

2 months ago


Blackpool, United Kingdom National Federation of Self Employed & Small Businesses Full time

**Would you like to work within a company where there is no evening or weekend work and you are guaranteed bank holidays off?**

**Hours**: 35 hours per week. Shifts between 8am - 6pm, Monday to Friday
**Salary**:£23,460 basic + uncapped commission + competitive benefits package
**Location**: Blackpool Office
**Status**:Permanent

Would you like to work within a company where there is no evening or weekend work and you are guaranteed bank holidays off but also offers:

- Free onsite parking
- Casual dress
- On the job development
- A great team environment with a supportive culture
- Free tea and coffee
- A first-class benefits scheme

...and only a few miles from Blackpool Town Centre with good public transport links?

**What’s on offer?**:

- Working for an established national brand
- 35 hours per week. Shifts between 8am - 6pm, Monday to Friday.
- No evening or weekend work and guaranteed bank holidays off.
- 26 days holidays plus bank holidays with the option to buy 3 days with your Annual Flex Pot*
- A first-class benefits scheme (on successful completion of a 3-month probationary period) including:

- Option to buy additional holidays
- Health Cashplan (Access to claim back numerous benefits, including towards dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing)
- Discounted Gym Membership
- Cycle to work scheme
- Option to purchase additional Pension
- A wide range of development opportunities - our current Contact Centre advisors are currently working towards an ICS (Institute of Customer Service) qualification. Fully funded by FSB.
- Free onsite parking, tea and coffee and work social events

We are searching for a polite, professional Sales and Retention Advisor to work within our existing Contact Centre Sales and Retention Team. You will work alongside our passionate Sales and Retention Advisor team in a fast paced and rewarding environment. You will work towards securing new members and retaining current members for FSB. This is within a great team environment and a supportive culture.

**Your role and responsibilities will include**:

- Making outbound calls to existing Members to secure the renewal of membership.
- Making outbound calls to prospective potential members, following up on marketing activity or previous contacts made.
- Handling inbound calls relating to both existing members wishing to cancel memberships, and new membership enquiries.
- Achieving monthly targets focused on sales, quality, and productivity measures.
- Be fully up to date with all Service Provider information and the rights of membership benefits.
- Keeping up to date with FSB news, wider industry activity and our products and services to provide relevant information to our members.
- Using software, scripts, databases, and tools effectively.
- Contribute to a strong culture of learning and feedback.
- Self-motivated and hungry for success.
- A target driven person.
- Someone with great verbal and written communication skills.
- Contact centre/Call centre experience.
- Sales experience over the phone or in person.
- Computer literate, in particular Microsoft products & databases.
- Experience of working with data and an awareness of GDPR.

**Who are FSB?**:
FSB was established nearly 50 years ago to help small businesses and the self-employed achieve their ambitions. FSB is a not-for-profit organisation that’s run by members, for members.

Members get an exclusive package of great value business services including advice, financial products and support. These cover a wide range of benefits such as tax, legal and HR, local network groups and business banking.

We’re also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. With teams across the UK, we work with governments, elected members and decision-makers to make real change happen.

We are currently seeking a Governance Officer to join us on a 12 Month Fixed Term Contract basis. The main purpose of the role is to work to a consistent and professional standard providing excellent administrative, secretariat and professional governance support to the activity of the Governance and Data department.

**How to apply**:
**Additional Information****:
All applicants must be able to provide at interview stage their highest education certificates as listed on their CV and verification of their eligibility to work in the UK.



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