Customer Retention Specialist
7 months ago
Due to expansion our client, a successful technology company, is looking for an experienced Client Retention Specialist to implement customer retention strategies to increase loyalty and retain business.
Reporting to the Sales Manager, duties to Include:
- Proactively engage with existing customers to understand their needs and assess satisfaction with current services.
- Collaborate with the sales and operations teams to develop comprehensive renewal strategies.
- Ensure timely and accurate renewal of contracts, meeting both company and customer expectations.
- Build and maintain positive relationships with existing customers, fostering loyalty and trust through exceptional service and support.
- Ensuring all client documentation is correctly recorded.
- Acting as the first point of contact for clients and resolving. queries/problems in a timely manner.
- Stay informed about industry trends, competitor activities, and market developments to identify new opportunities for business growth.
- Meet or exceed sales targets and performance metrics, demonstrating a proactive approach to achieving sales objectives.
- Providing regular ad-hoc management information (MI).
This is a fantastic opportunity to join a forward thinking, dynamic company with a competitive remuneration package. 25 days holidays, and excellent commission (OTE £10,000 +)
**Job Types**: Full-time, Permanent, Graduate
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Work Location: In person
Reference ID: 240227-I003-KA
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