Customer Service Advisor
2 weeks ago
Homes for Students is the UK’s leading independent provider of student accommodation. We are currently recruiting a Temporary Customer Service Advisor to join our team at Gateway Apartments. The role is for 40 hours per week, working Monday to Friday 9.00am - 5.30pm. This is a temporary role to cover maternity leave with the desired contract dates of 5th June 2023 - 8th March 2024.
The role involves providing a meet and greet, reception and help desk service as well as supporting all back-office functions and providing administration support to the operations team and Property Manager. The role includes supporting open days, intake days and departures as well as assisting day to day visitors, students, and external contacts.
**Person Specification**
- The ability to provide exceptional customer service, always displaying a helpful and patient attitude
- Experience of Microsoft office software
- The ability to learn new skills quickly and efficiently
- The ability to present information in an accurate, professional, and appropriate manner
- Experience of prioritising workload to meet competing deadlines without close supervision
- Ability to work in a team and have a flexible approach
- Experience of working in a previous customer service role would be desirable
**What’s on offer**:
- 25 days holiday + Bank holiday (pro rata for term of contract)
- Retail discounts at over 1000 outlets
- Day off for your Birthday
- 2 Charity days per annum
- Cycle to work Scheme (eligibility criteria applies)
**If this sounds like the role for you and you have the skills, knowledge and experience required, we would love to hear from you
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