Customer Ops Coordinator
3 weeks ago
**Job Description**:
Customer Operations Coordinator
Pertemps Reading are looking for a Customer Operations Coordinator to work with a leading independent waste management company providing businesses with sustainable, efficient, reliable, and cost-effective waste management and recycling solutions.
An opportunity has arisen for an enthusiastic Customer Service Advisor to join the team. Your role will include answering customer calls, booking new jobs, handling complaints, answering presales calls and qualifying new customer enquiries and identifying opportunities to upsell our services. You will also be a key point of contact providing information and troubleshooting problems.
As a Customer Operations Coordinator, you will be responsible for:
- Managing high volumes of inbound and outbound calls promptly and effectively
- Engaging with customers and building sustainable relationships
- Troubleshooting and researching issues and providing solutions and/or potential alternatives to satisfy customer requirements
- Negotiating pricing for jobs with suppliers and building a UK supplier price database
- Development and maintenance of the CRM system
- Booking on new jobs and handling any issues
- Recognising and actioning opportunities to upsell products when opportunities arise
**Job Type**: Full time Monday to Friday
To be considered for this Customer Operations Coordinator role, you should possess the following:
- Confident on the phone with strong written/verbal communication skills
- Trustworthy to be able to work alone and as part of a wider team
- Experienced in a customer and sales support role and have a passion for maintaining service excellence
- Familiar with CRM systems and practices
**Benefits**:
- Company pension
- On-site parking
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