Band 4 Apprentice Maternity Patient Experience

2 weeks ago


Romford, United Kingdom Barking Havering and Redbridge Univ Hospitals NHS Trust Full time

Alongside the role you will be completing the Level 3 Business Administrator apprenticeship. If you already hold this qualification at level 3 or above, then you are not eligible to apply.

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:
Be 18 years old or over

Have the right to work in the UK

Have been permanently resident in the UK for the past 3 years

Applications are welcomed from people who have lived experience of the care system.

The Maternity department is looking to recruit a self-motivated individual to join our Maternity Team. Their job includes working with our better birth lead and multi empowerment midwife in supporting with coordinating patient experiences feedback in the department and close working relationships with Maternity and Neonatal Voices Partners (MNVP) with the co-production work streams. Booking women for parent education classes and other follow up appointments for women on enhanced care pathways as required. Working closely with the clinicians, link with Patient Experience Team and Patient

Advice and Liaison Service (PALS) and complaints team to provide a welcoming

professional frontline responsive service to our women and their families.

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we’re proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also pleased to be part of the NEL Cancer Alliance.

For further information on this role, please see the attached detailed Job Description and Person Specification.



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