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Apprentice Patient Pathway Administrator
3 months ago
The main duties of the role are:
- To ensure all Apprenticeship work is completed and submitted in the given timeframe and to ensure that all visits with Apprenticeship Trainer are attended when arranged.
- To answer telephone enquiries regarding appointments.
- Meet and greet patients ensuring they are made aware & updated of any delays
- To process referrals, scan, add to system and bring urgent referrals to the notice of the PPS
- Send appointments and book transport for patients as required
- Support the Epilepsy Specialist Nurse with booking appts, photocopying etc
As this is an Apprentice post as well as learning and performing the job role you will also be studying and completing the Level 3 Business Administrator Apprenticeship which also includes Medical Terminology.
Please be advised if you hold a qualification in Business Administration at level 3 or higher you are NOT be eligible to apply.
To be eligible for this apprenticeship post you must meet the criteria below:- Be over 16 years old
- Be able to work in the UK without any restriction (e.g., have a valid visa for the duration of the apprenticeship)
- Have been lawfully living in the United Kingdom or any other member state of the EEA for the last 3 years.
PLEASE NOTE:
Although this post is initially offered as a fixed term contract, the post will become permanent on successful completion of the apprenticeship.
The role of the Apprentice Patient Pathway Administrator (PPA) is to provide a high quality professional administrative and clerical support to the Patient Pathway Co-ordinator (PPC) team within their clerical group.
Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs.
More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge.
We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford.
As we recover from Covid-19, we're proud to be leading the way in reducing the time our patients wait to get the treatment they need.
We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health.
Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital.
For further information on this role, please see the attached detailed Job Description and Person Specification.
