Customer Service Advisor

7 months ago


Gateshead, United Kingdom OBX Recruitment Full time

We are searching for multiple Customer Service Advisors for a major call centre based at Tyne River House, Gateshead (NE11 9SZ).

**Pay Rate -** £20,319 per annum

**Shift/Hours**:

- 8:00am-6:15pm, Monday to Friday (No Weekend Work or Bank Holidays)

**Job Role - **A typical day will see you working in a lively & vibrant environment. You will start your day signing into your systems, making sure you are ready for the day ahead. As a Customer Service Specialist your role will involve providing excellent service to a diverse range of customers and employers. You will be working on an inbound channel and supporting with online queries from customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. You will be informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

**Employee Benefits -**:

- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- FREE ONSITE PARKING
- Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP And £300 for your friend too
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub.
- Life Assurance Cover & Pension Scheme.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.

**Salary**: From £20,319.00 per year

**Benefits**:

- Employee discount
- Life insurance

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- Are you currently unemployed?

Work authorisation:

- United Kingdom (required)

Work Location: In person



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