Specialist Advisor

4 weeks ago


Eastbourne, United Kingdom 4Social Work and Public Sector Staffing Full time

**Specialist Advisor (Customer Complaints) - Eastbourne**

**Salary: £** **12.44 Per Hour**

**Full Time: Monday to Friday - 09:00am to 17:00pm (Hybrid Working)**

**Role Purpose**:
To own and pro-actively manage customer complaints, compliments and enquiries, ensuring that responses are in line with policy, statutory and regulatory requirements and supported by technical investigation, leading to early and effective resolution.

**Responsibilities**:

- To recover customer relations by negotiating suitable resolutions to complaints with customers, maintaining and enhancing homes first example reputation with customers, stakeholders, and partners.
- To take responsibility for delivering outstanding customer service by responding to and resolving customer complaints and enquiries.
- To manage data capture and reporting across a range of key performance measures and work with colleagues to identify, develop and implement service improvements and reduce re-occurrences of complaints.
- To proactively manage relationships with colleagues, customers, contractors, and other stakeholders through regular, timely and professional written and verbal communications.
- Make decisions in conjunction with service leads on the award of compensation payments and good-will gestures within an agreed schedule.
- Handle and respond to incoming complaint demand on behalf of homes first, negotiating suitable resolutions at the earliest point of contact.
- Provide high standards of specialist advice and support, co0ordinating technical investigations and liaising with colleagues to resolve complex cases and enquiries as they arise.
- Be accountable for complex or contentious complaints and enquiries, liaising with customers, contractors, MP Offices and external agencies and partners as required.
- Accurately capture and record performance information and other data relating to complaints, MP Enquiries and Fot requests producing reports and using performance measures to support service and performance improvement.
- Work collaboratively to provide a seamless service to customers, specifying and managing projects, budgets, and contracts that deliver customer and corporate objectives.
- Prepare and present reports to homes first strategic leadership team, Eastbourne homes ltd. Board, cabinet, committees and other internal and external meetings, as required.
- Collate learning from complaints to support strategy, policy and procedural development and improvements.
- Keep abreast of changes in statutory and regulatory requirements and ensure that changes are incorporated in working practices across homes first.
- Ensure personal, professional development is maintained to the required standards.
- Actively update all information systems in accordance with data protection principles.

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.**

To discuss this vacancy or other vacancies in your area please contact **Megan Eastop

**Job Description



  • Eastbourne, United Kingdom Eastbourne Borough Council Full time

    **Senior Specialist Advisor (Food Safety, Port Health and Health & Safety)** **Salary: Up to £49,498, depending on experience.** An exciting opportunity has arisen within Lewes and Eastbourne Council’s Regulatory Services team. We are seeking an individual with drive and enthusiasm to join our Environmental Health Team and lead a team of professional...


  • Eastbourne, United Kingdom Eastbourne Borough Council Full time

    **Lewes District and Eastbourne Borough Councils** **Service Area: Regulatory Services** **Base: Lewes and Eastbourne** **Title: Customer First Resolution Team Specialist Advisor (Bereavement Services)** **Salary: Grade D/E - £26,348 - £34,723** **Hours: 37 hours a week** **Contract: Permanent** We are looking for bereavement specialists to be part...

  • Specialist Advisor

    3 weeks ago


    Eastbourne, United Kingdom Eastbourne Borough Council Full time

    **Lewes District Council and Eastbourne Borough Councils** **Service Area Regulatory and Place** **Base: Lewes and Eastbourne** **Title: Specialist Advisor - (** **Environmental Projects and Contracts)** **Grade: Band D/E** **Salary: £28,273- £36,648 a year (dependent upon experience and qualifications)** **Hours: Full time** **Contract:...


  • Eastbourne, United Kingdom Eastbourne Borough Council Full time

    **Lewes District and Eastbourne Borough Councils** **Service Delivery - Customer First, Private Sector Housing** **Base: Lewes and Eastbourne** **Title: Specialist Advisor (Environmental Protection)** **Grade: D/E** **Salary: £26,348 to £40,478 a year (dependent upon experience and qualifications)** **Hours: 37 hours a week** **Contract:...


  • Eastbourne, United Kingdom Eastbourne Borough and Lewes Council Full time

    **CFRT Advisor Licensing** **Permanent** **Based in Eastbourne and Lewes** **37 hours per week** **Band C £22,361- £23,612** We are seeking an individual with drive and enthusiasm to join our customer focused Regulatory services Team who work closely with businesses to deliver our Licensing service across Lewes District Council and Eastbourne Borough...


  • Eastbourne, United Kingdom Eastbourne Borough Council Full time

    **Lewes District and Eastbourne Borough Councils** **Service Area: Homes First** **Base: Lewes, Eastbourne, Newhaven, Home Working** **Title: Specialist Advisor (Housing Solutions)** **Grade: D/E £26348 to £40478** **Hours: 37** **Contract: Permanent** Do you want to be part of a new journey within Housing Needs? We are looking for dynamic...


  • Eastbourne, United Kingdom Eastbourne Borough Council Full time

    **Lewes District and Eastbourne Borough Councils** **Service Area: Homes First** **Title: Specialist Advisor Homelessness Prevention Officer** **Grade: D £28,273 to £29,769** **Hours: 37** **Contract: 2 year fixed term contract** We have an exciting opportunity for a new and rewarding role within our busy Housing Options and Wellbeing team. The team...


  • Eastbourne, United Kingdom Eastbourne Borough Council Full time

    **Lewes District Council and Eastbourne Borough Councils** **Base: Lewes and Eastbourne** **Title: Specialist Advisor Ecology - (Land Management & Engagement)** **Grade: Band D/E** **Salary: £26,348- £34,723 a year (dependent upon experience and qualifications) (pay award pending)** **Hours: Full time** **Contract: Permanent** An exciting...


  • Eastbourne, United Kingdom Thrive Tribe Full time

    **Join us on our journey to empower over a million people to change their behaviours and thrive!** At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier! It’s an exciting time for One You East Sussex as we celebrate being awarded a further 6 years of providing the county’s healthy...

  • Insurance Advisor

    1 month ago


    Eastbourne, United Kingdom Howden Group Holdings Full time

    From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us...


  • Eastbourne, United Kingdom Brewers Decorator Centres Full time

    **Retail Sales Advisor with Warehouse Duties** **Eastbourne** **16 hours per week over 5 days** **Monday to Friday with weekends on a rota** **Salary - £21,000 per annum (pro rata) plus pension and company benefits** We have an exciting opportunity for a friendly and reliable Retail Sales Advisor with Warehouse Duties to join the team at our Brewers...

  • Employment Advisor

    1 month ago


    Eastbourne, United Kingdom Reed Specialist Recruitment Ltd Full time

    Are you passionate about making a difference and helping others?Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Consider the role of an Employment Adviser at Reed in Partnership!We are on a mission to be the partner of choice for developing people and their communities. Reed in...

  • Employment Advisor

    2 weeks ago


    Eastbourne, East Sussex, United Kingdom Reed Specialist Recruitment Ltd Full time

    Are you passionate about making a difference and helping others? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Consider the role of an Employment Adviser at Reed in Partnership We are on a mission to be the partner of choice for developing people and their communities. Reed in...


  • Eastbourne, United Kingdom Eastbourne Borough Council Full time

    **Customer First Resolution Team Advisor - Private Sector Housing** **Permanent** **Based in Eastbourne and Lewes** **37 hours per week** **Band C, £24,286 - £25,537** We are seeking an individual with drive and enthusiasm to join our customer focused Regulatory Services team who work closely with businesses to deliver our Private Sector Housing...


  • Eastbourne, United Kingdom Travelex Full time

    Tesco Travel Money Advisor - Tesco Bank, Eastbourne - Part Time **Job Type**: Permanent/Part Time Hours per week: 16 hours **Salary**: £12.50 per hour + Monthly Bonus Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly...

  • VM Sales Advisor

    1 month ago


    Eastbourne, United Kingdom River Island Full time

    We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. Application Deadline June 06, 2024...


  • Eastbourne, United Kingdom Eastbourne Borough Council Full time

    **RSI & Complex Needs Housing Specialist (Rough Sleeper Initiative)** **Lewes, Newhaven and Eastbourne** **Grade D/E** **SCP 15-34: £26,348 to £40,478 per annum** **Full Time** **Fixed term until March 2025** This role will work as the lead Housing Specialist within the Rough Sleeper Initiative and Complex Needs Homeless service. As part of the...

  • Team Manager

    5 days ago


    Eastbourne, United Kingdom Southdown Full time

    We are looking for an enthusiastic and thoughtful person to lead our Staying Well Eastbourne team as a Team Manager, delivering innovative services for people experiencing mental health difficulties and crisis. We provide an out of hours safe and supportive space that is an alternative to A&E. You will lead and motivate a client-focused team to provide...

  • HR Specialist Ii

    2 weeks ago


    Eastbourne, East Sussex, United Kingdom Bausch + Lomb Full time

    Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the worldfrom the moment of birth through every phase of life.Our mission is simple, yet powerful: helping you see better, to live better.Our comprehensive portfolio of over 400 products is fully...

  • Estate Agent

    4 weeks ago


    Eastbourne, United Kingdom Freeman Forman Full time

    OTE: £24,000 - Uncapped Commission - Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Eastbourne**working in our well known **Freeman Foreman** estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?**: - Industry leading **training and...