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Patient Services Clerk

4 months ago

Poole, United Kingdom Shore Medical Group Full time

Shore Medical Group are seeking a **Patient Services Clerk** to join our friendly team and provide excellent customer service and project a professional image for the Surgery. To provide accurate, efficient and punctual medical administration support to Partners, GPs, Registrars and Practice Nurses at our **Lilliput Surgery in Poole, Dorset **on a permanent, part time basis.

25 hours per week Wednesday and Thursday 8am-6.30pm and Friday 1.30pm-6.30pm

**Job responsibilities**:

- To deal with all administrative queries and tasks from clinicians and act as liaison with the patients as necessary
- Assisting patients with booking Nursing appointments as required
- Greeting and checking in patients for pre-booked appointments
- Carrying out a review of any patient records that are accessed to identify and update and outstanding QOF targets
- Ensure reception and waiting areas are kept neat and tidy - notice boards and leaflet dispensers tidy and free from clutter
- Franking outgoing post and taking to Post Office, along with ‘Signed For’ parcels.
- Update patient records in a timely and accurate manner.
- Registering temporary patients.
- Responsible for maintaining patient data security in accordance with practice protocols at all times
- To undertake additional tasks as required by the line manager or GP Partners.
- Recording proof of ID, and checking new patient registrations
- Recording of patient blood pressure recordings
- Being prepared to cover all reception positions as necessary
- Provide excellent customer service
- Opening up and locking up of practice premises and maintaining security in accordance with practice protocols.
- Process patient death certificates and cremation forms
- Any other duties as required.

This list is not exhaustive.

**EDUCATION/EXPERIENCE**:

- Proven administration experience in a GP/NHS department environment would be highly desirable.
- Educated to high standard of GCSE in Maths, English language
- Strong IT skills in MS Word, Excel and Outlook.
- To have tact and diplomacy in direct and indirect emotional circumstances
- To possess excellent, calming and professional telephone manner
- Knowledge of the NHS an advantage
- Able to get on with others and be a team-player in a sometimes, pressurised and time-sensitive environment
- Be able to demonstrate commitment to equal opportunities and diversity

**We offer**:

- Competitive salary
- Friendly and supportive working environment
- Continuous CPD
- NHS Pension Scheme with Life Insurance
- Competitive holiday entitlement scheme
- Cycle to work scheme
- Access to NHS discounts

**Job Type**: Part time

Pay: £10.60 per hour

**Equal Opportunity**

Shore Medical Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation or veteran status.

**Asylum and Immigration Act 1996**

Work Remotely
- No

**Job Types**: Part-time, Permanent
Part-time hours: 25 per week

**Salary**: £10.82 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: LP 25hours 12.4.2023