Customer Experience Administrator

1 month ago

Sheffield, United Kingdom Optima Health Full time

**Job Title**: Customer Experience Administrator
**Location**: Sheffield, S9 - near Meadowhall with great transport links
**Salary**: £22,010.56
**Contract Type**: Permanent
**Hours**: Full time 37 hours, Monday - Friday

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

**Role Summary**

**Main Duties and Responsibilities**
- This role will support reception cover on breaks, lunches and annual leave.
- Monitoring of targeted sample of calls and correspondence in line with quality standards, ensuring client's overall needs have been met.
- Identify skill gaps and service improvements
- Proactively contributing to and participating in calibration activities, delivering consistent quality assurance
- Review and log all complaints received.
- Dealing with complaints ensuring a complete understanding of the true nature of the case.
- Ensuring complaints are resolved efficiently, through case managment.
- Closing the complaints
- Managing all basic administration duties
- Produce and maintain a high standard of accuracy across any task undertaken.

**Experience, skills and knowledge required for the role**
- Excellent communication skills
- Administrator/Customer service experience is preferred
- Good attention to detail
- Solutions focused
- Good IT / PC skills including Microsoft packages

**What Can We Offer You?**
- Excellent training and development opportunities
- 25 days annual leave + Bank Holidays
- Employee discounts with big brands through Perkbox
- Eye care test vouchers
- Flu vaccination
- Buy and sell holiday scheme
- Share save scheme
- Fantastic pension scheme
- Life assurance
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._

  • HR Administrator

    4 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?**: First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and the newly launched Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Advisor

    2 days ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** - **First Customer Contact**is part of FirstGroup, the largest rail operator in the UK and second largest bus operator in the UK outside London. FirstGroup operates services throughout the UK and Ireland, with over 30,000 employees providing services that make travel smoother and life easier. FirstGroup works hard to reduce its impact on the...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises Great Western Railway, South Western Railway, Avanti West Coast and our open access operators Hull Trains & Lumo. We operate all types of passenger railways - intercity, commuter, regional and sleeper services. We are...

  • Customer Service Administrator

    1 month ago

    Sheffield, United Kingdom Benchmark Recruit Ltd Full time

    The Dream Career: Customer Service Administrator The Location: Sheffield, S9 The Benefits Offered: 25 days holiday + bank holidays, Parking on site, Pension The Hours: Full time, Monday-Friday 9 am – 5 pm The Salary: £22,000 to £24,000 The Job Role: We are thrilled to be working with one of our long-standing clients as they recruit an...

  • Customer Service Administrator

    1 month ago

    Sheffield, United Kingdom Benchmark Recruitment Full time

    The Benefits: 33 days holiday, Parking and Pension The Hours: Full time, Monday-Friday 9 am - 5 pm We are thrilled to be working with one of our long-standing clients as they recruit an experienced Customer Service Administrator into their thriving business. Our client is a successful, international business who are experts in their field. They are also...

  • Customer Service Administrator

    1 week ago

    Sheffield, United Kingdom Benchmark Recruit Ltd Full time €22,000 - €24,000

    The Dream Career: Customer Service Administrator The Location: Sheffield, S9 The Benefits Offered: 25 days holiday + bank holidays, Parking on site, Pension The Hours: Full time, Monday-Friday 9 am - 5 pm The Salary: £22,000 to £24,000 The Job Role: We are thrilled to be working with one of our long-standing clients as they recruit an experienced...

  • Customer Export Administrator

    4 weeks ago

    Sheffield, United Kingdom Elevation Recruitment Full time

    Customer Export Administrator - 12 Month FTC North Sheffield £26K Elevation Recruitment Group is excited to be recruiting a Customer Export Administrator on a 12 month fixed term contract, to provide extensive Customers service and support to both internal and external customers for a large manufacturing company in North Sheffield. As a Customer Export...

  • Customer Operations Administrator

    4 weeks ago

    Sheffield, United Kingdom Elevation Recruitment Group Full time

    Elevation Recruitment Group are excited to be working with a successful wholesale business who, due to consistent growth, require an additional Customer operations administrator. This is a fantastic company that have created a great culture and workingenvironment. You will be able to work 2 days remotely from home, you will also be entitled to 31 days...

  • Customer Service Administrator

    4 days ago

    Sheffield, United Kingdom Transaction Network Services Full time

    **Job Title**: Customer Service Administrator **Location**: Sheffield **Salary**: Competitive **Job type**:Full Time, Permanent. Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications...

  • Customer Service Administrator

    1 month ago

    Sheffield, United Kingdom 2Fawcett Recruitment Full time

    The role: Customer Service Administrator Location: Sheffield, S9 **Salary**: £24,000 - £26,000 Type: Full-time, permanent The role & responsibilities: - Provide accurate and timely information to customers - Process orders - Complaint management - Maintain customer records and update account information as needed **Requirements**: - Strong data...

  • Customer Services Administrator

    2 weeks ago

    Sheffield, United Kingdom Lodestone Recruitment Ltd Full time

    Lodestone Recruitment are currently working in partnership with our client in Sheffield who have a requirement for a Customer Service Administrator or Aftermarket Services Administrator. Our client is part of a global based business who provide industrial equipment to various sectors. They are looking for someone with strong administration skills with a...

  • Customer Service Administrator

    2 weeks ago

    Sheffield, United Kingdom Benchmark Recruit Full time

    **The Dream Career**: Customer Service Administrator **The Location**: Sheffield, S9 **The Benefits Offered**: 25 days holiday + bank holidays, Parking on site, Pension **The Hours**: Full time, Monday-Friday 9 am - 5 pm **The Salary**: £22,000 to £24,000 **The Job Role**: We are thrilled to be working with one of our long-standing clients as they...

  • Customer Service Administrator

    1 month ago

    Sheffield, United Kingdom Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview The Customer Service Administrator have a wide responsible for a number of customer administration tasks that are key to the day-to-day operation. Primarily the Customer...

  • Customer Service Administrator

    3 days ago

    Sheffield, United Kingdom Adecco UK Full time

    **Customer Service Administrator (Hybrid)** Due to company growth and expansion a number of fantastic opportunities have arisen with our customer focussed, solutions driven client who are a market leader within the health and wellbeing service industry. Joining a highly values driven organisation where their people are at the heart of everything they do,...

  • Customer Service Administrator

    1 month ago

    Sheffield, United Kingdom benchmarkrecruit Full time

    Location: Sheffield- Sector: Business Support- Job type: Permanent- Salary: £22,000 - £24,000- Contact: Rebecca Morris- Contact Phone Number: 07714771600- - The Benefits: 33 days holiday, Parking and Pension- The Hours: Full time, Monday-Friday 9 am - 5 pm- We are thrilled to be working with one of our long-standing clients as they recruit an experienced...

  • Customer Service Advisor

    7 days ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?** **The Role** As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate...

  • Customer Service Advisor

    2 weeks ago

    Sheffield, United Kingdom First Customer Contact Ltd Full time

    **Who are we?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper...

  • Customer Service Administrator

    4 weeks ago

    Sheffield, United Kingdom HollyField Personnel Full time

    An exciting opportunity has arisen for our client who has an office based in Sheffield have a need for a Customer Service Administrator to join their team on a Temporary to Permanent basis. You will be working as a small team of 3 reporting Duties & Responsibilities - Completing day to day office administration tasks - Speaking to customers on the...