Care Co-ordinator

8 months ago


Bolton, United Kingdom Stonehill Medical Centre Full time

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Deal with general enquiries, make appointments and book patients in as arrived. Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Ensure that all new patients are aware of Practice arrangements and requirements and registration procedures are completed accurately.

Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly. Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages. Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation. Process prescriptions in accordance with Practice policy.

Ensure electronic records are up to date and accurate. Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing. Opening and locking up the premises when required, de-activating/activating the alarm and preparing the premises to receive patients and ensure the building is totally secure. Carry out duties across all sites as determined by the Management team.

Any other reasonable task allocated by a member of the Management team.



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