Transport Co-ordinator

6 months ago

Bolton, United Kingdom SpaMedica Full time

We are seeking a motivated, enthusiastic, conscientious, and creative team player to join our team.

The Transport Co-ordinator will also forward plan to ensure the capacity of our appointment sessions are being fully utilized and clinic availability matches demand.

**Site location: SpaMedica, 120 Bark St, Bolton.**

**Benefits of our Transport Coordinator role**:

- Starts £22,370 per annum (salary in line with training and reviews),
- We offer a shift of 9-5 Monday to Friday with some Saturdays required.
- 28 days holiday including bank holidays increasing to 33 with length of service.
- ** Bonus 1** January potential to earn up to 5% hospital/company related bonus.
- ** Bonus 2** June potential to earn up to 5% individual performance related bonus.
- Length of Service Rewards
- Recommend a Friend Scheme (£350 reward for both you and your friend)
- Time in Lieu scheme (if you go over your contracted hours, we will give you your time back (we want our staff to feel appreciated and valued).
- Free Annual Flu Vaccination
- Paid DBS
- Continuous Training and Development Programme
- Employee Assistance Programme (EAP)
- Progression opportunities (85% of our supervisors have been internal promotions).
- Eye test and subsidy towards glasses

**Role and Responsibilities of our Transport Coordinator**:

- Processing all transport appointments for our current sites on all our computer-based systems.
- First point of contact for all patient and driver related queries.
- Processing changes and amendments to existing patients.
- Talking to our patients on a regular basis about their appointments.
- Enter and upload patient referrals and summary care records onto our computer-based systems.
- Assist with appointment amendments.
- Assist patients in solving potential issues related to health, social barriers, and transport needs.

**Experience**

**Must Haves**:

- Customer service Experience
- Excellent time keeping
- Previous experience of using computer-based systems to accurately record work and patient details.
- Ability to work over multiple systems and databases with good IT literacy and knowledge of Microsoft Outlook, Excel and Word)
- To be a people person who can understand the needs of our patients.
- Striving for excellence
- Ability to communicate effectively both in written and verbal forms.
- Ability to work as part of a team.
- Ability to follow instruction.
- Strong interpersonal and organisational skills
- Ability to work under pressure.
- Ability to adapt to changes within the business sometimes at short notice.

This role will suit someone who is enthusiastic and committed to providing high quality patient care. You can work efficiently under pressure and adhere to strict timeframes. You demonstrate an ability to work independently and as part of a team and can build professional relationships with both internal and external contacts.

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