Facilities Management Coordinator
6 months ago
**General Overview**
We are recruiting for helpdesk operatives to be based in the Southern Water Office, Durrington, West Sussex. You will be delivering excellence in terms of output from the Helpdesk Operations Team. This role requires you to manage, monitor and control all aspects of operational performance within the scope of M&I Contracts
Please note that this is an office based role, there is not a work from home option and the site would suit a car owner / driver due to the location of the site in comparison to public transport.
**What will you deliver?**
- Prioritising urgent jobs that are logged by the client
- Dispatching jobs to engineer’s PDA or raising purchase order to subcontractor
- Booking in reactive works with subcontractors and ensuring we have necessary paperwork
- Chasing engineers and subcontractors to ensure work orders are completed within SLA
- Monitoring dashboards on system to ensure we are adhering to all SLA’s
- Running reports on CAFM systems
- Managing daily jeopardy reports to avoid KPI deductions
- Escalate any concerns to Management Team
- Monitor and rectify all overlapping labour in CAFM system
- Monitor shared inbox to ensure we are meeting contract expectations in dispatching jobs efficiently
- Ensure compliance with statutory and company procedures, across all functions
- Contribute to reducing levels of customer complaints
- Analysis of job history/running reports to avoid duplication
- Post room duties on an ad hoc basis to support the facilities team at Durrington.
**What can we offer you?**
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- 24/7 Employee Assistance Program and access to mental wellbeing app
**Who are we looking for?**
- Experience in managing a workload via CAFM system would be desirable
- Proficient in all MS Office programmes
- Have previous experience of working on a helpdesk/Call centre role in a facilities management environment
- Be able to demonstrate using their own initiative as well as working as a team
- Possess good analytical and organisational skills
- Excellent communication, dealing with all levels of management, customers and suppliers both internal and external
- Ability to balance and prioritise workload at various times in the monthly schedule
- Good communication and customer service skills
- Demonstrate good time management skills, working to deadlines and adhering to set procedures.
**Salary**: £28,500.00 per year
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