Team Leader
4 days ago
Red Recruitment is delighted to be recruiting a Team Leader to manage a customer services team located in St. Ives, Cambridgeshire. This role is working for an established company with a proven business model and a solid customer base. This position contains many benefits alongside a generous salary of £27,000 - £33,000 per annum (depending on experience).
**Benefits and Package for a Team Leader**:
- ** Salary**:£27,000 - £33,000 per annum (depending on experience)
- ** Hours**:8am - 5.30pm
- ** Contract Type**:Permanent
- ** Location**:St. Ives, Cambridgeshire
- Bupa Private Healthcare
- Pension scheme
- Subsided gym membership
- Life Insurance 4 x salary
- Free weekly Bootcamp class
- Salary sacrifice: Cycle-to-work
- Salary sacrifice: Electric car
**Key Responsibilities of a Team Leader**:
- Managing the sales, service and Contact Centre KPI performance of the customer service team
- Identifying areas for improvement and introducing innovative ways to further improve the service levels
- Creating a motivating and engaging workforce through great communication, reward, and recognition
- Handling complex and escalated customer service issues
- Coaching and developing a team to improve individual results in performance and behaviours
**Key Skills and Experience of a Team Leader**:
- Experience of working in a busy Contact Centre with proven results in sales and service KPI's
- Excellent decision-making and persuasion skills
- Passion to lead by example and experience in delivering fantastic customer service
- Ability to collaborate with multiple departments and key decision-makers
- Problem-solving mindset, with the ability to think outside of the box
Red Recruitment (Agency)
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