Authorisation & Referral Executive

3 weeks ago


London, United Kingdom International SOS Full time

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

**About the role**:

- Are you a stickler for detail?_
- Do you like processes as much as we do?_

Our Healthcare Claims Administrators are responsible for the accurate and timely processing of medical claims.

**Key responsibilities**:

- Act as the first point of contact for new and existing claims and authorisations
- Process referrals received in accordance with the contractual requirements
- Be able to use case management system to process authorization requests. Be proficient in touch typing
- Proficient user of the internal management systems
- Proactive source healthcare providers to support beneficiaries
- Make appointments with Host Nation Providers (HNP’s) at the request of the beneficiary
- Provide an empathetic service to the TRICARE beneficiaries
- Maintain confidentiality of all patients and/or client information

**About you**:

- Previous or current experience working in a customer service environment
- High attention to detail
- Team player
- You will have excellent communication skills, both written and oral
- Thrive in a process orientated environment
- Passionate about customer service and care

**Benefits**:

- Warm, supportive, and open company culture
- Competitive salary and benefits
- An opportunity to thrive in a global environment
- Hybrid working
- Birthday holiday and option to purchase additional annual leave
- Comprehensive Benefits Package: Private Pension, Private Medical Insurance, Life Assurance and more

EUROPE

Hybrid

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2021.



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