Customer Contact Advisor

2 months ago

Birmingham, United Kingdom O.C.S. Full time

We are recruiting for permanent full-time members of staff and if you consider yourself as a friendly, motivated and customer focused individual, then we want to hear from you

You will join our multi skilled team, be seen as an expert in customer contact (both front & back of house) and contribute to the high standards of customer service delivery shown to all visitors.

We are looking for a team player with the ability to work alone and collaboratively at all levels across the organisation.

**Main Duties**:

- To carry out tasks and functions within the Customer Contact Team support operation as detailed.
- To provide support and service for the NEC Centre Stage Reception
- To deal with customer enquiries for all incoming phone lines to The NEC Group in accordance with service levels and quality standards.
- To deal with both internal and external customer enquiries in an efficient and professional manner.
- To manage relationships with all relevant customer groups and ensure all records are maintained appropriately.
- To comply with all Company policies and procedures including regulation, legislation and compliance
- To adhere to the correct utilisation of key systems and quality standards
- To work collaboratively and build relationships with all NEC teams and suppliers in the achievement of a seamless and excellent end to end customer experience.
- To analyse NEC and Arena visitor feedback survey responses
- To ensure that any confidential information is handled with integrity, sensitivity and in a professional manner at all times.
- Respond to NEC social media channels in a timely manner using a social media management platform.

**To be successful in the role, you will need**:

- GCSE level (Grade C or above)
- A/AS Levels preferred (or equivalent)
- Experience of working in a call centre, reception service orientated environment
- Experience of working with on-line systems
- A track record of achieving/exceeding results
- A proven track record of handling difficult situations and finding appropriate solutions
- The ability to utilise a variety of computer systems and processes to effectively achieve objectives

**Personal Characteristics/Attributes**:

- Highly motivated with a positive outlook
- Exceptional customer service skills
- Ability to interact with others, having good social skills - able to influence and negotiate
- Able to prioritise workloads and demands to achieve the best results
- Resilient and resourceful with good organisational skills
- Build excellent working relationships (both internally and externally)
- Has a “can do” attitude, is able to challenge the status quo and has a willingness to embrace change
- Has an eye for detail whilst maintaining focus on delivering results

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.

  • Customer Contact Specialist

    2 weeks ago

    Birmingham, United Kingdom Contact Centre Birmingham Full time

    Job Introduction We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull. The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a training period, some remote...

  • Customer Contact Specialist

    1 week ago

    Birmingham, United Kingdom Contact Centre Birmingham Full time

    Job Introduction We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull. The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a training period, some remote...

  • Customer Service Advisor

    1 month ago

    Birmingham, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be responsible for providing exceptional service to our clients and assisting them with their financial service needs. **Duties**: - Communicate with customers in person to address inquiries, resolve...

  • Customer Contact Advisor

    1 week ago

    Birmingham, United Kingdom OCS Group Full time

    **About The Role**: We have an exciting opportunity within OCS for Customer Contact Advisors at the NEC. The NEC is the UK’s largest event space and welcomes 700,000 to 1 million visitors a year. In this role you will provide services to NEC customers (internal and external) via the NEC switchboard & NEC Backstage Reception. We are recruiting for...

  • Customer Contact Advisor

    1 week ago

    Birmingham, United Kingdom OCS Group Full time

    **About The Role**: We have an exciting opportunity within OCS for Customer Contact Advisors at the NEC. The NEC is the UK’s largest event space and welcomes 700,000 to 1 million visitors a year. In this role you will provide services to NEC customers (internal and external) via the NEC switchboard & NEC Backstage Reception. We are recruiting for...

  • Contact Centre Advisor

    3 weeks ago

    Birmingham, United Kingdom LTK Consultants Full time

    **Basic Salary Uncapped Bonus Pension Range of Benefits Comprehensive Training Provided Not Cold Calling** **Birmingham business park** **The company** LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of delivery is...

  • Contact Centre Advisor

    3 weeks ago

    Birmingham, United Kingdom LTK Consultants Full time

    **Basic Salary + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold Calling** **Birmingham business park** **The company** LTK are an industry leading Automotive Consultancy company specialising in retention solutions for vehicle sales and aftersales dealer networks. As an outsourced business, high standards of...

  • Contact Centre Advisor

    2 weeks ago

    Birmingham, United Kingdom British Heart Foundation Full time

    Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment? If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving...

  • Contact Centre Advisor

    1 week ago

    Birmingham, United Kingdom Ingeus UK Full time

    Birmingham — Full Time / Permanent - £21, 500 per annum**Contact Centre Advisor** **Salary: £21,500 per annum** **Location: Birmingham** The Contact Centre Advisor will be the first point of contact with participants during the Warm Handover. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage...

  • Contact Centre Advisor

    7 days ago

    Birmingham, United Kingdom Ingeus UK Full time

    499603 - Birmingham, Warwickshire, United Kingdom - West Midlands, United Kingdom - Employability - Advice & Guidance - Call Center - Full Time / Permanent - Opening on: Feb 13 2024 - Closing on: Mar 12 2024 **Contact Centre Advisor** **Salary: £23,400** **Location: Birmingham** The Contact Centre Advisor will be the first point of contact with...

  • Contact Centre Customer Advisor

    2 weeks ago

    Birmingham, United Kingdom The NEC Group Full time

    Let’s get this party started! Love events as much as we do? Want to work where great experiences begin? Then come and join the TTF Family as Contact Centre Customer Advisor 40 Hours per week **About Us** The Ticket Factory is a leading national ticket agent for events across the UK and the official box office for the National Exhibition Centre,...

  • Contact Centre Advisor

    2 weeks ago

    Birmingham, United Kingdom Ingeus Full time

    Contact Centre Advisor Salary: £23, Location: Birmingham The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment...

  • Contact Centre Advisor

    1 week ago

    Birmingham, United Kingdom Ingeus Full time

    Contact Centre Advisor Salary: £23, Location: Birmingham The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment...

  • Contact Centre Advisor

    1 month ago

    Birmingham, United Kingdom People Solutions Full time

    **Contact Centre Advisor**: £11.00 - £11.00 per hour per hour B90 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Contact Centre Advisor

    2 weeks ago

    Birmingham, United Kingdom British Heart Foundation Remote Work Freelance Full time

    Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment? If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving...

  • Contact Centre Advisor

    1 week ago

    Birmingham, United Kingdom British Heart Foundation Remote Work Freelance Full time

    Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment? If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our life-saving...

  • Contact Centre Advisor

    1 month ago

    Birmingham, United Kingdom RS Connect Full time

    **Position**: Contact Centre Advisor **Reporting to**: Contact Centre Team Manager **Hours**:Monday to Friday 8:30am-5pm or 9:00am-5:30pm plus 1 Saturday per month 9am-1pm **Delegates**: None A nationwide auto electrical installation company, who offer a full supply and installation service whether it be telematics, cameras or any aftermarket vehicle...

  • Contact Centre Advisor

    5 days ago

    Birmingham, United Kingdom RS Connect Full time

    **Position**: Contact Centre Advisor **Reporting to**: Contact Centre Team Manager **Hours**:Monday to Friday 8:30am-5pm or 9:00am-5:30pm plus 1 Saturday per month 9am-1pm **Delegates**: None A nationwide auto electrical installation company, who offer a full supply and installation service whether it be telematics, cameras or any aftermarket vehicle...

  • Contact Centre Advisor

    2 weeks ago

    Birmingham, United Kingdom British Heart Foundation Full time

    The opportunity Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment? If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our...

  • Contact Centre Advisor

    2 weeks ago

    Birmingham, United Kingdom British Heart Foundation Full time

    The opportunity Are you an experienced contact centre professional with a passion for exceptional customer service? Do you thrive in an inclusive and innovative team environment? If so, we invite you to join our growing contact centre team at the British Heart Foundation (BHF). As a Contact Centre Advisor, you'll play a crucial role in supporting our...