Customer Contact Specialist

4 weeks ago


Birmingham, United Kingdom Contact Centre Birmingham Full time

Job Introduction

We are recruiting for a Customer Contact Specialist based at our Audi dealership in Solihull.

The hours of work are 40 hours per week between 8:00am to 6:00pm (typically either 8am to 4.30pm or 9.30am to 6pm) Monday to Friday and working a Saturday on a rota basis. Once per month. Upon completion of a training period, some remote working days can be added into your work pattern. The basic salary for this position is £23,863 with a monthly bonus earning you up to £30,000 per annum.

After initial training is complete, hybrid working can be offered.

This is a varied and interesting role and will give the right candidate a fantastic opportunity to join a vibrant and growing department.

Role and Responsibilities

Dealing with Aftersales calls, booking customers vehicles into the Dealership for service or repairs Accurate data inputting of customer details Increase customer retention while ensuring customer satisfaction Improve and drive lead conversions Contacting prospective customers and upselling products Initiating the solving of customers problems in a professional manner Adhering to brand standards

About you

Customer focused with excellent communication & organisational skills Self-motivated & target driven Able to work on your own or as part of a team Ability to use your own initiative to provide impeccable customer service Smart and presentable with an outstanding telephone manner Competent using Microsoft Office Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What we offer

33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits – discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events



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