Community Ecommerce Manager Fashion, Shopify, SEO

2 weeks ago


London, United Kingdom Creative Recruitment Full time

Community Ecommerce Manager to join an independent ethical fashion label redefining streetwear for a new generation.

**The Role**:
**Community Experience**
- Manage and develop the growing Community Experience team across all customer care for the brand
- Lead daily customer care operations including tracking deliveries, managing orders and resolving customer issues and queries
- Communicate with warehouse and logistics partners to ensure the smooth running of day-to-day logistics
- Oversee and play a key role in supporting the community across different channels alongside the rest of the Community Experience Team
- Push the changes necessary to continually improve and build the best end-to-end customer experience in the industry
- Develop and implement new processes to improve ways of working

**Ecommerce**
- Use Shopify and Shopify Plus to lead the entire digital merchandising process, both for product building and management, as well as for optimising customer experience through our online store
- Proactively test and manage the site day-to-day to ensure it's working at optimum capacity
- Expert use of analytic tools to accurately present key metric reports on community engagement and behaviour to the brand
- Liaise with the Production and Warehouse teams on stock levels and product availability
- Work with the creative teams to ensure the website is updated with new campaign content, copy and product imagery in time for new collection releases
- Lead the development and improvement of all website SEO
- Analyse and test the website and user journey to identity areas of improvement within functionality, design and performance
- Oversee fluid integration of our ecommerce platform with social media platforms and newsletter providers
- Continually identify, set up and oversee new integrations, Shopify apps and any other opportunities, trends and innovations that contribute to the elevation of overall website and brands growth
- Liaise with marketing team to ensure that any products featured in social plans or newsletters have sufficient stock availability

**Must haves**:

- Management experience in a similar B2C role within the fashion industry
- Experience working within E-commerce
- Highly experienced in Shopify and Shopify Plus platforms
- Knowledge and experience of Search Engine Optimisation
- Strong understanding of Google Analytics
- Comfortable with achieving and maintaining performance targets
- High level of attention to detail and focus

**Beneficial**:

- Degree, e-Commerce or Digital marketing qualification
- Coding / HTML knowledge
- Experience growing and managing international ecommerce sites

Creative Recruitment is an equal opportunity employer and do not discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability.



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