Reprographic Operator

2 weeks ago


London, United Kingdom Adecco UK Full time

**7.00am
- 15.00pm or 8.00am - 16.00pm; Mon - Fri**

Operator position reporting to Print Room Team Lead, to carry out all reprographic related duties in line with operational procedures.

**Responsibilities**:
**Customer Service**
- To demonstrate pride and professionalism in all aspects of customer service
- Develop excellent working relations with clients, demonstrating strong communication skills
- Consistently exceed client expectations by providing outstanding customer service
- To relate accurate information to users on the progression of their work
- To ensure you record accurate job ticket information
- Build relationship with clients and manage their perceptions and expectations
- Provide expertise in service to advise users on best production approach

**Operational efficiency**
- Production of all jobs through the area of the Print Room which they are responsible
- Ensure all aspects of job requisition / instructions and other relevant information is checked and correct prior to production
- Demonstrate the ability to work through and prioritisation of incoming work, managing production schedules, ensuring deadlines are met
- Relate accurate information to users on the progression of their work. When deadlines cannot be met ensure, user is informed within sufficient time.
- To be proficient in the operation of networked devices
- Demonstrate a thorough working knowledge of all machines, with an ability to manipulate colour work through a variety of software packages.
- To advise users on the appropriate methods of production and provide technical support and advice where necessary
- To operate all production and finishing equipment to the highest standards, in line with job specification or user specification
- Make most appropriate use of equipment and technology within the unit
- To administer service calls for production equipment and escalate to the Team Lead where necessary
- To quality control finished production work ensuring any mistakes are corrected in line with user specification before delivery to the end user. To provide proof copies where necessary
- To monitor stock levels of consumables and advise the appropriate person to ensure orders are placed on a weekly basis in line with agreed minimum and maximum stock levels
- To ensure responsibility and continuity of service when Team Lead is not available

**Continuous improvement**
- To comply with the Client Account Procedures Manual (CAPM), SLA's and H&S regulations
- Implement all action points arising from customer feed back and team meetings ensuring continuous improvement to customer standards

**People management and development**
- Ensure effective two-way communication with staff and clients
- Work together with the management team to help maintain a productive working atmosphere, which promotes teamwork and commitment to daily production
- Support Xerox culture by living the values and leading by example

**Administration**
- Demonstrate a working knowledge of the job ticketing process, the recharge process, and the process for recording job ticket information into work tracker
- To comply with the Client Account Procedures Manual and Service Level Agreement
- To perform any ad-hoc admin requests as requested by managers
- To maintain a tidy work area and implement a clean as you go policy

Health & Safety
- To be aware of and maintain safe working practices related to H&S and COSSH regulations 1988 and Manual Handling policies

Personal Standards
- Consistently live the Xerox corporate values
- To be outwardly professional toward all clients
- Always treat colleagues with courtesy and respect
- Adhere to the required dress code
- To be punctual in attendance

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact lynsey wilding


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