Communications Centre Consultant- Uk

2 weeks ago


Birmingham, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

**Job Title**: Communications Centre Consultant
- UK

**Location**: Birmingham city centre

**Job Description Summary**:
The role is focused on answering incoming telephone enquiries, identifying the nature of the enquiry, and redirecting the client to the right person or department.

Being one of the leading companies in the real estate industry, JLL gets an average of at least 2,500 telephone enquiries per month. You will be part of a growing team of customer service and sales consultants servicing multiple lines of business within JLL UK, Europe and the Middle East. You will work within a back-office team, based in Birmingham but handling enquiries for the whole of the UK. This role is focused on the client journey and smooth handling of telephone enquiries. This is an on-site and full-time role, working for 40 hours a week between the hours of 8am to 6pm.

**Responsibility**:
**Answering inbound calls on behalf of multiple JLL departments**: Establishing the nature of the call,
Qualifying the caller to the extent defined by the relevant department,
Establishing the key information points from the caller,
Passing the lead on to the relevant department as smoothly and efficiently as possible

**Salary package**: Competitive

**Other benefits**: 25 days holiday entitlement plus bank holidays
Life insurance cover
Generous pension plan
Private healthcare (after 2 years employment)
Other company perks

LI-BW2

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.



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