Client Service Coordinator
2 weeks ago
Client Service Coordinator
- Permanent
- Full Time
- Office based
- Full training provided
Salary - £22,000
Our client, the UK's leading home interiors specialist are looking for a Client Service Coordinator to join their amazing team in Trafford Park.
You will be the first point of contact to each client supporting them through the process providing them with a first-class service ensuring they have an amazing experience. The role provides a communication link between the high-end clients, sales, field, and operational staff.
The role:
- Liaising with clients and staff over issues raised pre and post installation
- Provide prompt, courteous service to all clients
- Update call logging
- Keep office and field staff informed of key matters, reporting all incidents affecting the schedule and/or the office procedures to the department manager as they occur
- Assume ownership of all projects and ensure correct processing of orders in accordance with departmental systems
- Adhere to the departmental procedures as advised
Key requirements:
- Excellent verbal and written communication skills
- Confident telephone manner
- Accuracy and attention to detail
- Ability to prioritise
- IT literate
- An organised approach
- Experience in the furniture industry would be advantageous but not essential
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