Adviser

3 months ago


Rotherham, United Kingdom Citizens Advice Full time

**Citizens Advice Rotherham & District**

**Job Title: Adviser**

**Reporting to: Director of Training, Quality and welfare**

**Hours: 37.5 hours per week (Mon-Fri 9-5) Full and part time vacancies available**

**Term: Permanent position**

**Location: Hybrid**

**Salary: £ 24054 FTE**

**Annual Leave 30 days (plus bank holidays)**
- Please note all staff are currently working from home, Going forward this role will be required to work flexibly both from home, office and outreaches across Rotherham & District._

**Adviser Job Description**

Citizens Advice Rotherham & District (CARD) is looking for a trainee adviser to join our busy and friendly Adviceline team to provide an effective service for clients contacting our local and national Adviceline. This is an exciting opportunity to help us meet increasing demand for our advice services in these challenging times.

**Role purpose**

**Advice**
- Make an assessment of the client's need, identifying options and solutions to empower the client to find a way forward.
- Support clients by guiding them to information, making an internal referral or signposting to external and internal help as needed.
- Provide full advice to move clients forward if needed, according to the principles of the Advice Framework.
- Have a passion for delivering excellence in customer service through an inbound telephone service, including being able to communicate clearly with a wide range of people.
- Maintain and build own advice competence, through completing adviser training and achieve full advice certificate within 6 months of joining.
- Work collaboratively with other colleagues involved in the advice work process.
- Maintain confidentiality about clients and their contact with the National Helpline.
- Consult the Advice Session Supervisor appropriately.
- Work within agreed CARD systems and procedures.
- Maintain an accurate record of advice provided on Casebook.
- Liaise with other teams regarding support for individual clients.

**Research and campaigns**
- Support the R&C team on any campaigns the team is working on.
- Help the Research and Campaigns coordinator by identifying growing advice trends.

**Professional development**
- Attend relevant internal and external meetings as agreed with the line manager.
- Prepare for and attend supervision sessions / team meetings / staff meetings as appropriate.
- Undergo relevant training as identified with your line manager.

**Other duties and responsibilities**
- Abide by health and safety guidelines and share responsibility for your own safety and that of colleagues.
- Any other relevant advice and support duties required to ensure the smooth running of the service.
- Demonstrate commitment to the aims and policies of the Citizens Advice service.
- Help set a positive and supportive environment by displaying our behaviours of being responsible, inventive and generous.

**Telephone Adviser Person Specification**

At least 12 months recent experience of delivering high quality digital support or advice in a busy call centre / digital environment whilst maintaining quality standards.

Experience of working to performance targets.

Excellent written and verbal communication skills.

Excellent customer service skills with a non-judgemental approach.

Ability to understand and assimilate complex information.

Ability to write detailed and quality case notes.

Ability to research difficult advice issues within reputable sources and convey complex information to the client, ensuring that they have understood.

Ability to type and talk.

Ability to work under pressure and deliver quality on time.

Ability to work on your own unsupervised and as part of a team.

Understanding of and commitment to the aims and principles of the Citizens Advice service and our values.

**What’s in it for you?**
- Although all of our teams are predominantly home based we offer an inclusive and engaging working environment, with daily Zoom team briefings with all staff and volunteers across the service.
- We hold a monthly staff and volunteer meeting.
- We believe that the invaluable work we do comes from looking after our staff and volunteers so that they in turn have the energy and passion to do the best possible job for our clients.
- We offer a supportive environment where our people feel valued and enjoy plenty of opportunities for professional development within our service.
- You will join a service committed to its values of being Generous, Responsible and Innovative, with a commitment to making a difference to the lives of our community.

**How to apply**

Closing date: 9am Monday 19th of June

Interviews will be held: Thursday the 22nd of June

Please note CV’s are not accepted

Interviews will take place via Zoom.

**Job Types**: Full-time, Part-time

**Salary**: £24,054.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (preferred)

Willingness to trave


  • Adviser

    3 months ago


    Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

    Job description **Citizens Advice Rotherham & District** **Hours: 37.5 hours per week (Mon-Fri 9-5)** **Annual Leave - 30 days (plus bank holidays)** **Contract: Permanent, Full and part time vacancies available** **Location: Hybrid** **Reporting to: Director of Training, Quality and welfare** - Please note all staff are currently working _from home,...

  • Employment Adviser

    3 months ago


    Rotherham, United Kingdom Reed In Partnership Full time

    **Are you passionate about making a difference and helping others?** Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Consider the role of an **Employment Adviser **at **Reed in Partnership**! We are on a mission to be the partner of choice for developing people and their...

  • Employment Adviser

    3 months ago


    Rotherham, United Kingdom Reed in Partnership Remote Work Freelance Full time

    Are you passionate about making a difference and helping others? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Then consider the role of Employment Adviser at Reed in Partnership! We are on a mission to be the partner of choice for developing people and their communities. Reed in...

  • Employment Adviser

    4 months ago


    Rotherham, United Kingdom Sovereign & Bale Full time

    **Employment Adviser** Location: Rotherham **Salary**: £23,250 - £30,00 **The Role** The role of Employment Advisor requires a tenacious, highly organised, motivating and innovative individual, able to work in a fast paced target driven environment to support people with multiple barriers to move into sustainable employment. Our Employment Advisors...


  • Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

    Job description **Citizens Advice Rotherham & District (CARD)** **Responsible to**:Director of Training, Quality & Welfare **Hours **30 hours per week **Term**: Permanent position **Location**:Home Based with some in person work **Salary**:£24,875 FTE, Actual £19,900 plus 4% pension contributions **Annual leave**:30 days plus 8 Bank Holidays -...


  • Rotherham, United Kingdom Mortgage Advice Bureau (MAB) Full time

    Mortgage Advice Bureau (MAB) are a nationally recognised mortgage broker and network, winners of over 200 awards in the past 5 years and continually growing We are seeking a CeMAP (or equivalent) qualified mortgage adviser with a proven track record in mortgage/protection sales to work for one of our leading mortgage broker AR's to work in their ROTHERHAM...

  • Immigration Adviser

    4 months ago


    Rotherham, United Kingdom REMA Full time

    **Job Description & Person Specification** **Job Title**: **Immigration Adviser (OISC Level 1 to 2)** **Salary**: **£19,597.50 (Full time equivalent £32,227)** + **Pension** **Term** **Hours of Work**: **22.5 hours per week** **Job Purpose and context**: REMA is a long established local charity focused on supporting BAME (Black and Minority Ethnic...

  • Immigration Adviser

    3 months ago


    Rotherham, United Kingdom REMA Full time

    **Job Description & Person Specification** **Job Title**: **Immigration Adviser (OISC Level 1 to 2)** **Salary**: **£19,597.50 (Full time equivalent £32,227)** + **Pension** **Term** **Hours of Work**: **22.5 hours per week** **Job Purpose and context**: REMA is a long established local charity focused on supporting BAME (Black and Minority Ethnic...

  • Telesales Adviser

    3 months ago


    Rotherham, United Kingdom Leger Shearings Group Ltd Full time

    **Are you an experienced Telesales Advisor looking to work for a holiday company that offers progression? Would you like to earn fantastic commission?if the answer is yes, please read on.** **What will I do as a Telesales Advisor?** - Answer incoming calls and sell holidays to our customers. - Making outbound calls to customers to sell holidays. - Provide...

  • Sales Assistant

    3 months ago


    Rotherham, United Kingdom Superdrug Full time

    Fully flexible. Able to work until 8.30pm. **Hours**: - 8 hours a week with opportunity to work more hours. **Salary**: £8.65 - £11.75 Per Hour **Why Superdrug?** Passionate about beauty and health? Love talking to customers? Working as a Sales Adviser in one of our stores is fun and no two days are the same. Hard work, yes, but rewarding too, with great...

  • Sales Assistant

    3 weeks ago


    Rotherham, South Yorkshire, United Kingdom Superdrug Full time

    Hours: Weekdays and Weekends - 8 hours a week with opportunity to work more hours.Salary: £8.65 - £11.75 Per HourWhy Superdrug? Passionate about beauty and health? Love talking to customers? Working as a Sales Adviser in one of our stores is fun and no two days are the same. Hard work, yes, but rewarding too, with great benefits and opportunities to...


  • Rotherham, United Kingdom Levantina Group Full time

    Levantina Group, multinational leader in the extraction, processing and sales of Natural and Sintered Stone, with nearly 1000 employees in 5 countries and customers in the main world markets, in a diverse and professional environment, we are looking for a new member to join us as **Customer Service** in our branch in Rotherham, UK. The job's **purpose** is...


  • Rotherham, Rotherham, United Kingdom MI Search Ltd Full time

    Financial Planning Administrator RoleThis national IFA firm is currently seeking a skilled financial planning administrator to join their team in Huddersfield.In this role, you will provide administrative support to financial advisers and paraplanners, preparing client packs and annual reviews, handling client queries and correspondence, liaising with...


  • Rotherham, Rotherham, United Kingdom MI Search Ltd Full time

    Financial Planning Administrator RoleThis national IFA firm is currently seeking a skilled financial planning administrator to join their team in Huddersfield.In this role, you will provide administrative support to financial advisers and paraplanners, preparing client packs and annual reviews, handling client queries and correspondence, liaising with...

  • Employment Advisor

    4 months ago


    Rotherham, United Kingdom Sovereign & Bale Full time

    **Employment Advisor** Locations; Rotherham & Sheffield (2 positions) Permanent full time position Are you passionate about making a difference and helping others? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Consider the role of an Employment Adviser We are on a mission to...

  • Sales Representative

    6 hours ago


    Rotherham, Rotherham, United Kingdom Red Rhino Solutions Full time

    About Red Rhino SolutionsWe are a leading provider of technology-based communication and IT products and solutions to business clients in the UK.Our company culture is built on a people and customer-orientated approach, offering strong career prospects, growth opportunities, and a winning environment where effort and results are rewarded.About the RoleAs a...


  • Rotherham, United Kingdom Connect Healthcare Rotherham CIC Full time

    Job summary Connect Healthcare Rotherham CIC are the Rotherham GP Federation. We support all 30 Rotherham GP Practices. Rotherham have pioneered new workforce models and have already seen the benefit of Practice based pharmacists. Main duties of the job This is an exciting opportunity to join the NHS England Practice Pharmacist Scheme. This...

  • Clinical Pharmacist

    2 months ago


    Rotherham, United Kingdom Connect Healthcare Rotherham CIC Full time

    Job summary Connect Healthcare Rotherham CIC are the Rotherham GP Federation. We support all 30 Rotherham GP Practices. Rotherham have pioneered new workforce models and have already seen the benefit of Practice based pharmacists. Main duties of the job This is an exciting opportunity to join the NHS England Practice Pharmacist Scheme. This...


  • Rotherham, United Kingdom Clayton Davies Full time

    Job Description:Our client is a growing wealth management firm who are looking for a Independent Financial Adviser to join the team. You will dispense independent whole of market financial advice to clients pre, at and in retirement. It will be a telephone advice based role covering all of the UK with all leads provided and qualified.The role will involve...

  • Sales Associate

    3 weeks ago


    Rotherham, United Kingdom Superdrug Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Adviser to join our team at Superdrug. As a Sales Adviser, you will play a key role in delivering excellent customer service and ensuring that our stores are well-stocked and presented to the highest standard.Key ResponsibilitiesCustomer Service: Provide exceptional customer service,...