Ecommerce and Customer Service Assistant
2 weeks ago
Dalston Mill Fabrics is a family run business who have been involved in the têxtiles industry for over 40 years. We are rapidly growing our online business with direct to consumer cut length fabric sales. From crafters and dressmakers to small designers and hobbyists we are on our way to becoming the one stop shop they need. We are currently hiring to add to our ecommerce team.
Job Responsibilities Include
Manage new product information uploads. This will include product photography and basic image editing. Experience in photography is not required - we have the equipment to make it very easy to pick up.
Managing our social media channels, regularly scheduling content and replying to comments. Working in a way to test ideas and track performance.
Regularly checking the website to find errors to be fixed and improvements that can be made.
Working with the warehouse team to manage and organise stock. Stock takes and cutting samples.
Infrequently needed but must be willing to cover for absent staff or busy periods; courier labels, picking and packing orders and other tasks.
Key Skills and Characteristics
Have an interest in ecommerce and a genuine desire to learn about what makes a great customer experience online
Have a good standard of computer literacy including the use of all Microsoft Office programs especially Excel.
Have a strong work ethic who is willing to work hard to get things done and is not a clock watcher. Needs to have an excellent eye for detail.
Be well organised with the ability to work under pressure.
Have strong verbal and written communication skills, with the ability to adapt tone of voice to reflect the brand.
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£27,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: DMF/EMI2
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