Operations Supervisor

To be responsible for supervising municipal operations and delivering service level agreements

/targets within the Contract.

Working under the direction of the Service Delivery Manager for the planning, control, quality and

supervision of staff and contract resources including vehicles, equipment, hired plant and

subcontractor’s.

We help deliver vital public and regulated services across the Borough, the work we do has a

huge impact on the community we serve.

You will typically be responsible to manage a headcount of people.

What will this role involve?

Customer

• Deliver the contractual and implied obligations to our customers

• Actively manage customer engagement and satisfaction to achieve measurable

• improvements in both and achieve incremental growth

Financial

• Deliver the agreed margin and revenue through sustainable, continuous improvement and

• efficiency utilising productivity data, where available

• Deliver targeted organic growth within the business area through effective planning and

• strong client relationships

Safety and Operations

• Deliver a safe, efficient and effective service achieving targeted productivity, KPI and safety

• performance

• Develop and implement a culture of safe operations which is never compromised

Key Tasks:

• Develop, coach and resource the team to meet the future requirements of the business area

and support the development of staff for future pipeline requirements and

improve performance of your people

• Organise, engage and manage the resources within the team to deliver and improve service,

• Engage the team and reinforce culture and values

• Represent values and act as a personal role model in driving adherence to core

procedures, policies and systems

• To be fully conversant with the day-to-day functions of the Specification of the contract and

each individual aspect of the operation

• Organise daily tasks of all operatives arranging crew sizes and allocating vehicles, plant &

materials to ensure contract compliance.

• Complete daily resource sheet and informing Operations Manager of any problems.

• Ensure that all staff completes accurately, all relevant documentation– e.g. driver defect

reports, work sheets, time sheets, drivers hours and any additional work instructions.

• Maintain high standards of contractor/client liaison, verbal, written or by e-mail.

• Inspect work activities as per the Inspection regime, monitor standards and

recommend/implement actions for improving/achieving service levels to comply with the

contract. Complete Inspection reports and maintain appropriate records.

• To ensure that the Health & Safety of the company’s employees is in line with current policy

& procedures.

• Carry out Toolbox talks as required in line with the monthly schedule. Ensure all crew

members are accounted for and documentation signed and completed. Devise an action plan

to capture those members either on Holiday or absent from work when they return.

• Carry out Monthly gate checks in line with Company Policy.

• At the end of a working day carry out a full De brief with all Operational crews identifying all

aspects of the day’s work. To include reporting of near misses

• Ensure that any missed bins that are reported, are successfully completed within the time

• allowed signed off and returned to the council.

• Ensure full use of In-cab devices by all operational drivers. To include all contaminated and

non-presentations are recorded. Arrange for training to be undertaken, for those in need to

use the In-cab device correctly.

• To instruct new and existing employees to ensure the correct and safe methods of work are

used. To resolve and re-instruct staff following Inspection of Work.

• Deal with staff grievances, misconduct and discipline within the scope of the Company

guidelines.

• Keep a record of completed schedules as per the requirement of the contract.

• Nominate staff for development training and ensure that the correct blend of skills is

maintained across the contracts. Undertake responsibilities for Health & Safety as required

by the company. This is to include Health and Safety Monitoring and activity reporting

• Supervise all service changes to ensure smooth implementation to the client satisfaction.

• To work evenings and weekends as required and respond to emergency call outs

• To assist the company with its corporate Objectives as published on the company’s web site

• To maintain all records and systems for the effective operation of the contract and

compliance with BSI awards.

Essential characteristics:

• To be the successful applicant, you will have managed an operational service business area.

• Ability to understand, implement and challenge operational service delivery

• Managed employee relationships

• Demonstrates ability to implement and meet targets within a single contract

• Has a clear understanding of operational related method statements of work

• Understanding of relevant health and safety guidelines

• Demonstrates developed communication, relationship management and influencing skills

• Able to implement and support a customer-centric approach

• Able to safely manage, develop and motivate a team, including proactive management of

poor performance

• Must be willing to assist with other Service sectors i.e. Street Cleansing and Grounds

Maintenance.

• As directed within the scope of the department.

Key Skills characteristics:

• Basic computer skills.

• Good-timekeeping;

• Good customer service skills;

• Good communication skills including written word;

• Able to work in adverse weather conditions;

• The ability to work independently or as part of a team;

• Hold a valid clean UK driving licence, in the relevant category;

• Successful completion of an in-house driver assessment process that includes knowledge of

the equipment and how it operates;

• The ability to inspect vehicles and recognise defects;

• Demonstrate acceptable levels of physical fitness;

• LGV Licence

• Digital Tacho Card

• Valid CPC Card