Civil/parking Enforcement Officer

5 months ago

Cambridge, United Kingdom OCS Group Full time

**About The Role**:

You will work on a varied, rolling rota carrying out effective patrols of on and off-street parking areas within Cambridge to ensure compliance with parking restrictions.

You will be working from Monday to Sunday from 07:30 - 20:30, 40 hours per week.

The main duties and responsibilities of the role are to:

- Ensure patrols are carried out efficiently and effectively
- Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists
- Report any defects with signs or lines
- Ensure parking equipment is working correctly and report defects promptly
- Ensure enquiries from members of the public are dealt with promptly and politely
- Act as ambassadors for the Council, undertaking any others tasks as directed

To be successful in the role you will need:

- Previous customer service experience in a demanding environment such as a hospitality or call centre environment (desirable)
- Previous experience within civil enforcement/ parking or a security environment (desirable)
- The ability to follow instructions and to work within a closely managed operation
- This job requires the ability to ride a bicycle in various weather condition
- The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public
- A willingness to work outside in all weathers and the ability to walk 10 miles per shift
- A flexible approach to working hours

This position is for 40 hours a week on a shift basis working 5 days out of 7 from Monday to Sunday. The earliest start time is 7am and the latest finish is 10.30pm. The pay rate is £10.48 per hour Monday to Saturday 7am-6.30. Sundays and Mon-Sat after 6.30pm a will be paid at £15.72 per hour.

Part time hours are also available; if shortlisted for an interview please discuss availability during the interview.

The OCS Group is one of the UK’s leading providers of facilities management and property support services

***

**About Us**:
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

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