2nd Line Support

2 weeks ago


Leicester, United Kingdom Digital Waffle Full time

**2nd Line Support (Contract)**:
**Job details**:

- Posted 08 March 2024
- Salary £150 - £200 per day
- LocationLeicester
- Job type Contract
- Discipline Infrastructure
- ReferenceZJ-65-13
- Contact NameZak Jones

**Job description**:
**Job Title: 2nd Line Support Engineer (Contract)**
**Day Rate: £150-£200 per day DOE**
**Location: Leicester, UK (Hybrid)**
**Contract Length: 3 months (most likely extended)**

**Position Overview**:
We are seeking a talented and dedicated 2nd Line Support Engineer to join the team on a contract basis. As a crucial member of the support team, you will play a key role in providing technical assistance and resolving complex issues. This position offers an excellent opportunity to showcase your expertise in the Microsoft tech stack while working in a dynamic and collaborative environment.

**Responsibilities**:

- Provide 2nd line technical support to clients, resolving issues efficiently and effectively.
- Troubleshoot and diagnose hardware, software, and network problems using a variety of tools and techniques.
- Act as a point of escalation for 1st line support technicians, providing guidance and assistance as needed.
- Collaborate with internal teams to identify and implement solutions to recurring issues.
- Document support processes, procedures, and resolutions for future reference.
- Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service at all times.

**Requirements**:

- Proven experience in a 2nd line support role, preferably in a managed services environment.
- Strong technical proficiency in the Microsoft tech stack, including Windows Server, Active Directory, Exchange, Office 365, Azure, VMWare and general networking.
- Excellent troubleshooting and problem-solving skills with a keen attention to detail.
- Solid understanding of networking principles and protocols.
- Effective communication skills with the ability to convey technical information clearly and concisely.
- ITIL certification or relevant experience preferred.
- Ability to work independently and collaboratively in a fast-paced environment.

**How to Apply**:


  • 2nd Line Support

    1 week ago


    Leicester, United Kingdom Digital Waffle Full time

    **2nd Line Support (Contract)**: **Job details**: - Posted 15 March 2024 - Salary £150 - £200 per day - LocationLeicester - Job type Contract - Discipline Infrastructure - ReferenceZJ-65-29 - Contact NameZak Jones **Job description**: **Job Title: 2nd Line Support Engineer (Contract)** **Day rate: £150-£200 per day (outside IR35)** **Location:...


  • Leicester, United Kingdom Allied Healthcare Full time

    1st Line IT Support We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues,...


  • Leicester, United Kingdom Employal Full time

    1st Line IT Support We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues,...


  • Leicester, United Kingdom Insure Recruitment Full time

    You’re already an established account handler specialising in personal lines. With your exceptional people skills, you will be looking to develop your career by joining a well-established and successful insurance business based in the heart of Leicester. The company specialises in a broad range of personal lines, general insurance, and financial services...


  • Leicester, United Kingdom Reed Business Support Full time

    Our Leicester City Centre based client are looking to recruit a Administration Assistant for a full-time temporary position, working Monday - Friday 37 hours per week. The Administration Assistant role will mainly cover the following tasks. Provide day to day Administration support and guidance to line managers, being the first port of call for queries and...

  • IT Technician

    3 weeks ago


    Leicester, United Kingdom Aspire People Full time

    ICT Technicians Are you an experienced School ICT Technician currently looking for a new challenge in Leicester Aspire People are working closely with various secondary schools in Leicester and the surrounding areas, assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an...


  • Leicester, United Kingdom SOFIDEL Full time

    The Sofidel Group  The Sofidel Group is one of the leading manufacturers of paper for hygienic and domestic use worldwide. Established in 1966, the Group has subsidiaries in 13 countries – Italy, Spain, the UK, Ireland, France, Belgium, Germany, Sweden, Poland, Hungary, Greece, Romania and the USA – with more than 6,500 employees, net sales of 2,801...

  • ICT Technician

    3 weeks ago


    Leicester, United Kingdom Aspire People Full time

    ICT TechniciansAre you an experienced School ICT Technician currently looking for a new challenge in LeicesterAspire People are working closely with various secondary schools in Leicester and the surrounding areas, assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an ICT...

  • ICT Technician

    3 weeks ago


    Leicester, United Kingdom Aspire People Full time

    ICT Technicians Are you an experienced School ICT Technician currently looking for a new challenge in Leicester Aspire People are working closely with various secondary schools in Leicester and the surrounding areas, assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an...


  • Leicester, United Kingdom HL Partnership Full time

    Due to continued growth, we are looking for someone to support our network members, supporting them with any queries. This could include anything from compliance, IT support to commissions queries, so we are looking for someone with outstanding communication skills. Experience of working under pressure, prioritising and working to deadlines is essential...

  • ICT Technician

    3 weeks ago


    Leicester, United Kingdom Aspire People Full time

    ICT Technicians Are you an experienced School ICT Technician currently looking for a new challenge in Leicester Aspire People are working closely with various secondary schools in Leicester and the surrounding areas, assisting them with the recruitment of talented ICT Technicians. This is a fantastic opportunity for somebody who has vast experience as an...


  • Leicester, United Kingdom Inspiremyfuture Full time

    As the IT Support Apprentice, you will be working as part of XCS’ IT Team and working towards completing the Level 3 Azure Cloud Support Specialist Apprenticeship. You will gain the Level 3 Information Communication Technician Apprenticeship Standards qualification and two industry qualifications endorsed by Microsoft (Microsoft Azure Fundamentals and...


  • Leicester, United Kingdom Reed Business Support Full time

    Leicester City Council are looking to recruit Homelessness Prevention Officers to join their team working to prevent and relieve homelessness in the city by assisting customers to either retain their present accommodation by the provision of an alternativehousing resolution and ensuring access to suitable housing for those in need in line with the...


  • Leicester, United Kingdom Pink Worm Recruitment Full time

    **Tech Support Executive** A super opportunity to join a fast growing and well reputed software company operating within the healthcare sector. As a Tech Support Executive you will support customers with both their day to day product support and updates or changes to their set up. - Aiming to resolve any issues on first contact where possible and managing...


  • Leicester, United Kingdom Support Service group Full time

    JOB TITLE**:PROJECT WORKER (with Key-Work)** SALARY: £9:90-12:00 Per hour depending on experience ACCOUNTABLE TO**:PROJECT MANAGER & MANAGEMENT COMMITTEE.** MAIN PURPOSE OF JOB**:To provide housing combined with support and advice to vulnerable individuals, and to assist and enable them to develop an independent way of life, and achieve a successful...


  • Leicester, United Kingdom FRS Ltd Full time

    Our client is a well-respected business and rapidly expanding business operating with the Regulated Financial and Professional Service Industry with their head office ideally located within Leicestershire. As part of this continued expansion, FRS have been enlisted to assist with the recruitment of a Group Head of Finance to join the business. Working...


  • Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

    Cardiac Surgery - Pathway Support Co-ordinator Do you Knowledge and skills. Can you work under pressure and meet deadlines? Do you possess excellent communication skills? Are you organised and methodical? Proficient communication skills, an aptitude for organising, attention to detail and accurate keyboard skills are essential. 1. To locate all patient...


  • Leicester, United Kingdom MTS Cleansing Services Ltd Full time

    Position: Contract Administration Support (STW) Location: Severn Trent Water - Wanlip Line Reporting Manager: STW Director Principle Duties and Accountabilities: Support the Invoicing Department and Management, ensuring tasks are carried out efficiently and effectively to company standard. Roles and Responsibilities: Ensure Management Information...


  • Leicester, United Kingdom Health Education England Full time

    This post is available on a Fixed Term/Secondment until the end of October 2023. The National Reform Portfolio consists of several programmes, this post will be instrumental in delivery of the distribution of medical specialty training posts programmes, management of the expansion of specialty training posts programme, and all the enabling functions for...


  • Leicester, United Kingdom Get Staffed Online Recruitment Full time

    **Mortgage Support Assistant** **, Permanent** **Salary: £23,000 - £25,000 per annum** Our client is the largest privately-owned mortgage network in the UK. Their goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to...