Service Desk, 1st Line support, fully remote
2 weeks ago
1st Line IT Support
We are seeking a dynamic and experienced IT first line support to join one of our prestigious client. As an IT Technician, you will play a crucial role in maintaining and managing 1st and hardware and network issues. Approximately 50% of your role will involve hands-on support, addressing hardware issues on the floor with colleagues, while the remaining 50% will be dedicated to managing service requests and enhancing IT support processes.
Provide remote support and guidance to users
Install, complete and maintain computer systems and peripherals
Assist with the implementation of IT projects and upgrades
Strong knowledge of Windows operating systems and Microsoft Office applications
Basic understanding of networking principles and troubleshooting techniques
Opportunities for career progression and training
Pension scheme
Regular social events
Office based role with no requirements to travel
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Service Desk, 1st Line support, fully remote
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