2nd Line Support Agent

4 weeks ago

Leicester, United Kingdom Digby Morgan Full time

summary
- _ leicester, east midlands_
- _ £22,000 - £25,000 per year_
- _ permanent_- specialism
- it- sub specialism
- support- reference number
- PR-1231488:EM:A
- job details

2nd Line Support Agent

Looking to kick-start a career with a focus on business in an exciting marketplace? Are you ambitious and hardworking? A self-starter? If your answers are yes, then this school leaver opportunity could be for you

Our client is a high-growth Internet Service Provider, specialising in gigabit-capable connectivity for residential homes and businesses across the UK.

Package/ Benefits:

- A competitive basic salary of £22-25k
- Excellent progression, learning and development potential
- Regular socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes
- Fantastic offices in Leicester city centre
- You'll be enrolled into a nationally recognised programme with a chance to learn whilst you earn, worth £10k in excess

Role:

- Day to day troubleshooting of customer issues via escalation from 1st line
- Assist the Network Manager in our continuous improvement network programme
- Proactively provide tools and documentation to assist the customer service team
- Identify gaps and implement troubleshooting processors into the support desk

**Requirements**:

- C or 4 and above on Maths and English GCSE required
- Great problem solving/ analytical skills
- Great attention to detail
- IT Literate
- Self-motivated, with a strong desire to succeed
- Ideally, you'll have some 2nd Line support experience preferably within a Telecoms environment
- Experience in configuring and troubleshooting service provider networks

...

2nd Line Support Agent

Looking to kick-start a career with a focus on business in an exciting marketplace? Are you ambitious and hardworking? A self-starter? If your answers are yes, then this school leaver opportunity could be for you

Our client is a high-growth Internet Service Provider, specialising in gigabit-capable connectivity for residential homes and businesses across the UK.

Package/ Benefits:

- A competitive basic salary of £22-25k
- Excellent progression, learning and development potential
- Regular socials in a welcoming, inclusive environment
- Lucrative bonus and incentive schemes
- Fantastic offices in Leicester city centre
- You'll be enrolled into a nationally recognised programme with a chance to learn whilst you earn, worth £10k in excess

Role:

- Day to day troubleshooting of customer issues via escalation from 1st line
- Assist the Network Manager in our continuous improvement network programme
- Proactively provide tools and documentation to assist the customer service team
- Identify gaps and implement troubleshooting processors into the support desk

**Requirements**:

- C or 4 and above on Maths and English GCSE required
- Great problem solving/ analytical skills
- Great attention to detail
- IT Literate
- Self-motivated, with a strong desire to succeed
- Ideally, you'll have some 2nd Line support experience preferably within a Telecoms environment
- Experience in configuring and troubleshooting service provider networks

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