Programme Coordinator

4 weeks ago

London, United Kingdom CBRE Full time

Posted- 01-Feb-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Workplace Strategy- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland**About Host**
- Hi, we’re Host We believe your environment should allow you to feel comfortable, productive and
inspired in your working life because when people feel inspired, great things happen. As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day. With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.Designed to complement CBRE’s occupier and landlord service offerings, the CBRE | Host mission is to create and scale people-led, technology-enabled services that increase individual well-being,
personal productivity and organisational effectiveness. Put simply: our goal is to help people work
smarter and delight in doing it.We are a diverse team of creative, engaged and highly motivated individuals who are passionate about disrupting real estate and changing employee expectations about what it should feel like to come to work every day, all from inside the world’s largest real estate services organisation. Through existing relationships alone, we have the potential to reach more than 20M end users.- The EMEA Workplace Experience Programme Specialist supports the development and implementation of Host’s workplace experience programme in EMEA.
You will be responsible for supporting the bid, transition and ongoing operation of our client accounts, including the delivery of our Host training, roll-out and ongoing support and audit of the Experience services playbooks and training materials across EMEA.
You will have a proven background of operations within a five-star environment, will be comfortable to deliver training and will be able to demonstrate the ability to work across different cultures. Experience of working across multiple countries will be an advantage.
- **About the Role**
- More than 20 million people go to work in CBRE-managed buildings every day. With Host we’re committed to customer service by offering our clients a tailored front-of-house experience that is responsive to individual and organisational needs, better integrated with back-of-house functions, and entirely resets the expectations employees have about what it feels like to come to work.The Host program is committed to making the office the desired destination to do great things. CBRE Hosts proactively activate the workplace, responding to a wide variety of on-site requests and creatively exceeding expectations. Our teams anticipate and tackle challenges before they arise to make it easier and more fun for individuals to do the work they were hired to do. The heart of a broader service model, Hosts interface across the organisation and integrates with all other workplace services to ensure timely and seamless delivery of amazing outcomes.**_
The Host team is seeking a programme specialist to support the EMEA team through the bid process, transition of new business and ongoing operations of our client contracts_**.
- **Essential Duties and Responsibilities**:

- Provides operational support for new and existing client accounts and is prepared to provide on-site support when needed.
- In conjunction with the CBRE account management team, oversees the roll-out of the Host playbook to new Host accounts. Reviews and validates completion and customisation of all playbook resources. Introduces audit programmes to ensure documentation is updated on a regular basis.
- Working with the Host Product team (based in the US), creates and customises resource guides and training materials for programme implementation in EMEA.
- Oversees the roll-out of the Host training programme to new and existing accounts, delivering training where needed (either on site or virtually). Issues communication around training as necessary and supports the account teams to ensure completion of annual refresher training and Host certification for all Workplace team members.
- Supports the account teams to develop and implements key performance indicators, rhythm of business calendar, and methodology for performance management and continuous improvement for their accounts.
- Ensures all Workplace personnel have access to the Host community site and SharePoint site.
- Develops SharePoint sites for new accounts.
- Remains informed about developments within the Hospitality Experience industry, and networks with in
- Provides feedback to the Host Product platform to continue to evolve the services on offer, ensuring materials are relevant to EMEA.

**Qualifications**:

- Experience in a similar role within Hospitality or Workpl

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