Patient Access Clerk

3 weeks ago


Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

An exciting job opportunity has arisen within our Orthopaedics Elective Care, Partial Booking Team at Broadgreen Hospital. We are a hard working, dynamic team that provides Elective Administration support for the unit. We hope to recruit an organised and enthusiastic administration clerk that is flexible and looking to be a part of a great team.

**Our operating hours are**: 08:30 - 17:00.

If you are passionate about admin and the NHS, and are looking for a position that builds skills and knowledge with opportunities to progress this could be the job for you.

We are focused on delivering the best possible service for our patients, if you would like to be a part of providing great services to our community then this could be the perfect opportunity for you.

Patient Access Services are looking to recruit a Patient Access Clerk on a permanent basis for our busy team

Applicants will be well-motivated and flexible individuals who can work on their own initiative. You will be an efficient team player who can work to deadlines in a demanding environment and portray a professional image at all times.

You will be expected to provide an effective customer focused service in line with the Trust's Standards and be able to demonstrate confident communication and interpersonal skills.

The range of duties may include routine telephone queries and the booking of outpatient/inpatient appointments.

Keyboard skills are essential.

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

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The post holder has responsibility to undertake the full range of duties commensurate with the role (booking appointments/ patient reminder /reviewing waiting times/ general admin) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision.

The post holder shall follow all the policies and procedures of the organisation.

Please see Job description attached for full details.



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