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Customer Service Specialist

5 months ago

Luton, United Kingdom Electrolux Full time

**Help make our consumers happy today and their experiences better tomorrow.**

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home.

***

**All about the role**:
The primary function of this role is to deliver best-in-class service across all our work channels. A key focus is to work proactively to achieve operational excellence with the aim to create and maintain an outstanding experience for our customers.

The jobholder will lead projects and initiatives that drive the development of our processes and tools and extend our E-Business portfolio. You will need to seek every opportunity to automate manual processes and maximise each development to support the self-service objectives and effortless experience for our customers.

You will also be responsible for the material maintenance within SAP, ensuring the end-to-end material processes are managed correctly and efficiently.

***

**What you'll do**:

- Lead all projects and initiatives to maintain the constant development of our E-Business tools, ensuring key stakeholders are informed and engaged
- Maintenance of the B2B portal and retailer user setup
- Efficiently resolve customer issues and action EDI order errors
- Production of E-Business statistics and analytics, understanding changes in order patterns
- Provide overview and portal training and produce supporting material for internal and external customers
- Management of material status and distribution setup, bringing forward recommendations to improve the processes
- Production of process documentation

***

**Qualifications**:

- Experience working within customer service environment, ideally with a focus on B2B eCommerce
- Prepared to challenge current processes and integrate own ideas
- Ability to engage colleagues and managers to build strong networks
- Attention to detail and organizational skills
- Passionate, energetic, and a true team player
- Excellent communication skills
- MS Office and ideally also SAP knowledge

**Where you'll be**:
This is an office-based position working from our Luton office. Hybrid working options are available.

Occasional business trip will be required.

**Benefits Highlights**:

- Excellent Development Opportunities
- Defined Contribution Pension Scheme - Company contribution up to 8%
- 25 days holiday plus Bank holidays
- Enhanced Company Sick Pay
- Healthcare Cash Plan - cashback towards dental and optical, complementary and alternative therapies, savings on shopping, restaurants and gym membership
- Life Assurance 3 x salary
- 50% Staff discount, 40% friends and family discount
- Employee Assistance Programme - 24/7 GP, mental health support, financial, legal, health and nutrition advice
- Premium Subscription to Calm App
- Hybrid working
- Bonus

**As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.**

**Find out more**: