Regional Training Co-ordinator

2 months ago

Manchester, United Kingdom Mitie Full time

**Regional Training Co-ordinator - North - Business Use Electric Car**

**Covering; Manchester, Scotland, Ireland, Bedfordshire and Newcastle**

**£28,500 per annum**

**Business Use Electric Car**

**22 days holiday plus bank holidays**

**Pension and Life Insurance**

**Discount vouchers across hundreds of retailers and restuarants**

**Job objectives and responsibilities**

**Objective**: The Training Support team are an integral part of Learning and Development, proudly supporting Mitie Care & Custody to ensure new and existing colleagues are appropriately trained to fulfil their role and developed to their full potential. To **provide an efficient and professional support service to the Care & Custody Training team. Be disciplined and adaptable, show a 'can do' attitude with a passion for facilitating a great learner experience, delivering the exceptional, every day. **As a role model, you must be inclusive, positive and engaging, advocating the principles of ‘You are Mitie' in everything you do going the extra mile for your students.

**Responsibilities: To assist in the smooth running and operations of the training support team and training department within Care & Custody**

**Main duties**
- Providing first line support to the Regional Training Teams to enable delivery of operational training.
- Liaising with key stakeholders to support inductions, training and events eg Recruitment team, Vetting team, HR and Payroll, Facilities Manager, Finance, external suppliers & IT
- Raising Purchase Order requests in line with the purchasing policy and manage department costs
- Managing the scheduling of all initial training courses, DCO refreshers, OSO (ITCs) including venue booking, accommodation, travel, delegate invites and course confirmations
- Supplying training materials, tablets, stationary, badges, graduation packs, certificates and new starter ‘toolkits' to Trainers, maintaining and replenishing stocks
- Tracking all training activity both internally and externally within Care & Custody, maintaining training records and recording key MI ensuring that training history is accurate, complete and up to date
- Scanning, filing and recording of all paper records into electronic versions
- Tracking the vetting progress of all ITC students and liaise with Cataphract to ensure completion of the security clearance process by the end of an ITC.
- Attending ITC's to engage with new learners, keeping regular contact whilst on programme and supporting with escalations and interventions where required
- Reporting ITC leavers, no shows, removals and referrals to Payroll and Recruitment to prevent salary over payments
- Track apprenticeship activity and recording key MI ensuring that audit trail and history complete and up to date, to include cancellation and evaluation data
- Be involved, lead and work on AdHoc projects within the team as and when required.

**Person Specification**

**Essential**
- Mnimum 2 years experience in a people facing administration role
- Minimum 1 year's experience in a fast paced ever changing environment working autonomously and remotely within a wider team
- Advanced / Intermediate level IT skills to include Outlook, MS Word, Excel & PowerPoint
- Highly detail conscious, concerned about accuracy and quality
- Strong listening, verbal & written communication skills
- Naturally organised with sound ability to prioritise work load independently undeterred by changeable deadlines and targets/KPI's
- Intrinsic professional customer service skills demonstrated through job based experience
- Knowledge and experience of writing processes and procedures
- Team player
- Drive, resilience, enthusiasm and a proactive, ‘can do' attitude
- Flexible approach and accepting of change
- Willing to travel and do occasional over night stays

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

**Information Security**
- Ensure compliance with Mitie's information security procedures in all activities;
- Proactively identify and report security risks to your manager;
- Report actual and suspected security incidents;

**Note**

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

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