Helpdesk Scheduler

4 weeks ago

Stratford, United Kingdom Equans Full time

**Domain**: Support Services/Customer Services and Administration

**Job type**: Standard

**Schedule**: Full-Time

Equans is looking for a Helpdesk Scheduler to join our team based in Queen Elizabeth Olympic Park, Stratford on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.

General Overview

Deliver excellent Customer Service and interpret and manage work orders through Planon and SharePoint systems ensuring that SLA’s and KPI’s are met. Provision of administrative support as required. Jeopardy Reactive works subbie management and on-going works management.

Monday - Friday 7am-10am - 4pm-7pm,9 hours with a 1-hour lunch break.

What will you deliver?

Interpret and log requests, inputting details into an in-house system
Sort and dispatch calls to relevant provider based on each party’s contract deliverables
Prioritise urgent jobs and dispatch to relevant provider to address urgent demand
Manage Helpdesk Inbox
Build and maintain a good working relationship with suppliers and sub-contractors
Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints
Chase and manage on-going reactive and corrective work faults for engineer’s and sub-contractors
Analysis of duplicate or re-occurring faults
Ad-hoc administration duties as required
Ensure all actions taken to progress a fault are call logged in Planon to ensure a full audit history
Ensure KPI’s and SLAs are adhered to
Cross train and learn each role to be able to cover where required.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;
24 days annual leave (+ public holidays)
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

Understanding of FM business or the willingness to learn
Good planning and organisation skills and the ability to prioritise own workload efficiently
Excellent telephone manner
High level of attention to detail
The ability to work to changing deadlines
Working knowledge of MS Office including Excel and Outlook

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What’s next?

**(Code**: CUSENG)

At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.

**Job location**: Stratford Greater London United Kingdom

Get directions in Google Maps

  • Helpdesk Scheduler

    5 days ago

    Stratford, United Kingdom Equans Full time

    **Domaine**: Fonctions Supports/Support administratif - **Type d'emploi**: Standard - **Temps de travail**: Full-Time - **EQUANS is looking for a Helpdesk Scheduler to join our team based in Stratford on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.** This role is integral to...

  • Helpdesk Coordinator

    4 weeks ago

    Stony Stratford, United Kingdom Cove Recruitment Ltd Full time

    Helpdesk Coordinator Cove Recruitment is delighted to be partnering with a well established and thriving business who are leading specialists in real estate consultancy. **The Role** Our client has a fantastic opportunity for a Helpdesk Coordinator to join their team, responsible for taking maintenance calls from tenants and operatives (in writing and...

  • Helpdesk Operative

    7 days ago

    Stratford, United Kingdom Equans Full time

    **Domaine**: Digital et IT/Data - **Type d'emploi**: **Temps de travail**: Full-Time - **Equans is looking for a Helpdesk Operative to join our team in Stratford on a permanent basis. This is a full-time role working 38.5 hours per week. On offer is a competitive salary, paid overtime, and benefits package.** The role is integral to the delivery of the...

  • Helpdesk Administrator Ref: 23000iqn-db13845759

    4 weeks ago

    Stratford, United Kingdom Coppersmith Recruitment and Services Full time

    **Job Reference: 23000IQN-DB13845759** - **3 month temp to perm contract.**: - **Days: 7:00am - 19:00pm**: - **Working Monday to Friday.**: - **Averages out working 37.5 hours per week**: - **Location: Stratford town centre.**: - **Pay: £13.00 per hour**: - **shift will be 4 on/4 off rotation 07:00 - 19:00 (DAY SHIFT)** **Please see attached word...

  • Helpdesk Operative

    4 weeks ago

    Stratford, United Kingdom Equans Full time

    **Domain**: Support Services/Customer Services and Administration **Job type**: Standard **Schedule**: Full-Time Equans is looking for a Job Title to join our team in Location on a permanent basis. This is a full time/part-time role working 38.5 hours per week. On offer is a competitive salary and benefits package. General Overview Deliver excellent...

  • Facilities Management Helpdesk Coordinator

    3 weeks ago

    Stratford, United Kingdom Equans Full time

    **Requisition ID**: 57689**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Facilities Management Helpdesk Coordinator to join our team based in Queen Elizabeth Olympic Park, Stratford on a permanent basis. This is a full time role working a shift pattern (48 hours per...

  • Facilities Management Helpdesk Coordinator

    3 weeks ago

    Stratford, United Kingdom Equans Full time

    **Requisition ID**: 52867 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Facilities Management Helpdesk Coordinator to join our team based in Queen Elizabeth Olympic Park, Stratford on a permanent basis. This is a full time role working a shift pattern (48...

  • Facilities Management Helpdesk Coordinator

    1 week ago

    Stratford, United Kingdom Equans Full time

    **Offer ID**: - 52867**Métier**: - Support Functions / Admin Support**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**EQUANS is looking for a Facilities Management Helpdesk Coordinator to join our team based in Queen Elizabeth Olympic Park, Stratford on a permanent basis. This is a full time role working a shift...

  • Maintenance Assistant

    3 weeks ago

    Stratford, United Kingdom Perfect Career Full time

    **Job Title: Maintenance Assistant** **Salary: £8,217.60 per annum (£10.70 per hour)** **Location: Stratford** **Hours: 16 Hours per week, Monday - Friday (Day shift)** We are advertising this Maintenance Assistant role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the company has grown to become one of...

  • Maintenance Assistant

    4 weeks ago

    Stratford, United Kingdom City Facilities Management (UK) Full time

    Salary - ** £10.70 ph** - Location - ** Stratford** - Shift Pattern - ** Days** - This is a _ - permanent_ - , _ - vacancy_ - that will close _ - in a month_ - at 23:59 BST_ - . _ **The Vacancy** **Role Title** Maintenance Assistant **Date** **Reports to Title** RMTE Supervisor **Version** v1 **Location** Store specific **Hours of Work** 16...

  • Ppm Compliance Coordinator

    2 weeks ago

    Stratford, United Kingdom Equans Full time

    **Domaine**: Autre/Autre - **Type de contrat**: Permanent - **Temps de travail**: Full-Time - **EQUANS is looking for a PPM Compliance Coordinator to join our team based in Stratford, London on a temporary basis (3 Months). This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.** Reporting to the ARL...

  • Electrical Supervisor

    3 weeks ago

    Stratford, United Kingdom Equans Full time

    **Domaine**: Ingénieurs/Electricité - **Type d'emploi**: Standard - **Temps de travail**: Full-Time - **Equans is looking for a Electrical Supervisor to join our team in London on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.** As an Electrical Supervisor at Equans you will be...

  • Accounts Payable Officer

    2 weeks ago

    Stratford, United Kingdom Cancer Research UK Full time

    Strong financial controls. Smooth financial operations. Delivering at a fast pace. Accounts Payable Officer £26,000-£28,000 (+ **Benefits**: ) Reports to: Senior Finance Manager (Accounts Payable / Receivable) Department: Chief Operating Office Contract: 6 month fixed-term contract Hours: Full time 35 hours per week Location: Stratford, London...

  • Deputy Head Housekeeper

    4 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Atalian Servest Full time

    Job Reference: IS/AA/06-03/811Job Title: Deputy Head HousekeeperLocation: Site BasedSite Address: Bridge Foot, Stratford Upon AvonPostcode: CV37 6YR -_Applicants must have the right to work in the UK_Pay Rate: £12.00Contract:Permanent**Hours per week: Variable Shift Rota hours per weekBusiness OverviewThe Atalian Servest workforce is made up of 30,000...