Customer Service Administrator

4 days ago


Borehamwood, United Kingdom Tate Full time

**Job Title: Customer Service Administrator**
**Salary: £23,000 - £25,000 per annum**
**Location: Borehamwood (Office-based)**
**Contract: Permanent, Full Time (Monday-Friday)**
An exciting new opportunity has become available within a reputable business in the pharmaceutical sector.
You will join a dynamic team to support on a range of tasks from order processing to complaint handling.
If you're an experienced Administrator, with solid customer service skills, this could be the perfect opportunity for you
**The Role**:

- Handling inbound calls
- Processing UK and international orders
- Arranging quotes and special deliveries
- Dealing with any customer complaints and queries
- Updating compliance logs
- Liaising with the warehouse team and freight forwarders regarding exports
- Keeping customers updated on any issues or delays with their orders
- Managing stock and ensuring oldest stock is dispatched first
- Invoicing and sending credit notes
- Ensure all systems are kept up to date
- Handling sample requests and quotes
- Basic purchasing

**Skills/Experience Required**:

- Demonstrable experience within a similar role e.g. customer service or sales administration
- Experience processing customer orders
- Excellent telephone manner and ability to handle complaints or complex queries
- Knowledge of freight forwarding and international ordering
- Experience with Navision, Salesforce or similar CRM systems

Tate is acting as an Employment Business in relation to this vacancy.



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