Medical Receptionist/administrator

7 months ago

Blackpool, United Kingdom Waterloo Medical Centre Full time

**JOB TITLE**: EXPERIENCED RECEPTIONIST REPORTS TO: Reception Supervisor HOURS: Full or Part Time Considered Main Duties Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries, explain procedures and make new and follow-up appointments. Arrange home visits ensuring careful recording of all relevant details for the doctor. Deal with patient bookings and enquiries in a friendly and courteous manner both face to face and over the telephone. Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Ensure that all new patients are registered onto the computer system promptly and accurately. Scanning accurate scanning and attaching of correspondence to patient records. Ensure accurate and timely recording of Data with attention to the use of Snomed Codes. Action prescriptions in an accurate and timely manner including repeat/controlled and acute prescriptions as per practice prescribing protocols.

Audit and remove prescriptions not collected by patients. Results - to accurately process results and allocate them to the appropriate clinician for review and action. Act on clinicians requests for further information/patient contact information etc. (including computerised practice notes), ensuring completion of all associated paperwork.

**Other Duties**: - Open premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off, and the alarm activated. Where necessary advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. Liaise with FCMS re out of hours cover/issues.

DNACPR Housekeeping of DNACPR information held on ADASTRA. Send and receive items to/from PCSE in a timely fashion / medical records to be returned to PCSE as promptly as possible. Process incoming and outgoing mail according to practice protocols. Complete other Daily/ Weekly and Monthly core tasks to support to smooth running of the reception area Other Tasks Ensure waiting room is tidy throughout the day.

Ensure building security have thorough knowledge of doors/windows/alarm. Covering colleagues holiday and sick cover as required. Any other tasks allocated by managers Confidentiality: While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

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