Beauty Clinic Administrator

3 months ago

London, United Kingdom Elyse Beauty & Laser Clinic Full time

Are you passionate about the beauty and wellness industry? Do you thrive in a fast-paced environment where exceptional organisational skills are vital?

**Elyse Beauty & Laser Clinic in Lewisham (SE13)**, is widely renowned as a local hub for a diverse range of beauty, laser, and aesthetic treatments. Our commitment to delivering a 5-star experience to each and every client lies at the heart of our business.

We are currently seeking a dedicated and skilled **Part-time Receptionist/Administrator **to join our closely-knit team of 15 professionals. This role will primarily revolve around the day-to-day clinic operations, ensuring the smooth delivery of the treatments and nurturing a positive atmosphere for both our team and clients.

This role is offered on a **part-time basis (20-28 hours per week including weekends)**, with some degree of flexibility around these hours and additional opportunities for holiday or sickness cover.

**Key Responsibilities**:

- Extend a warm and inviting welcome to our clients, ensuring their comfort and satisfaction right from the moment they step in.
- Manage appointments, inquiries, and provide accurate information on our range of services.
- Coordinate booking system to optimise the clinic's schedule, enhancing the experience for both clients and staff.
- Assist in maintaining a clean and organised clinic environment, ensuring all necessary supplies are stocked and premises remain in excellent condition throughout the day.
- Act as a liaison between clients and staff, relaying vital and timely information to ensure seamless service delivery.
- Maintain client records and confidential information with the utmost discretion and accuracy.
- Address client inquiries, concerns, and operational challenges with professionalism and efficiency.

**Requirements**:

- 2+ years of experience in a similar role, preferably within the beauty industry, is essential.
- Strong phone etiquette and excellent customer service skills are a must.
- Any beauty qualifications or prior industry experience will be a definite advantage.
- A warm and approachable manner that fosters positive interactions among colleagues and clients.
- A can-do attitude with ability to think outside of the box and motivation to learn and develop further
- Well-presented, punctual, and reliable with a commitment to excellence.
- Availability to work weekends (minimum of 2 per month) and adapt to evolving business needs.
- Familiarity with Phorest and Treatwell booking systems. Proficiency in Microsoft Office/Google Workspace. Working knowledge of all Social Media channels (Instagram, FB, Google Business).
- Advanced English proficiency, both spoken and written, with additional languages considered a bonus.

**Benefits**:

- Competitive salary depending on experience
- Paid holidays to recharge and relax.
- Extra pay incentive for weekend shifts.
- Option to join our pension scheme.
- Comprehensive training and development for both products and services.
- Generous discounts on our products and treatments.

**Job Types**: Part-time, Permanent
Part-time hours: 20 per week

**Salary**: £13.00-£15.00 per hour

**Benefits**:

- Company pension
- Employee discount
- Flexitime

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Flexitime
- Weekend availability

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- Certificate of Higher Education (required)

**Experience**:

- Customer service: 2 years (required)
- Reception: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Beauty Qualifications (preferred)

Work Location: In person

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