Customer Care Coordinator

3 weeks ago

Llantrisant, United Kingdom Acorn Recruitment Limited Full time

Acorn is actively looking for a Customer Care Coordinator in Llantrisant

As a Customer Care Coordinator you will communicate with clients customers, Site Managers, directly employed Maintenance Operatives and Contractors to encourage customers to provide them with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

The role will include:

- Providing an effective support function to homeowners
- Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
- Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
- Carrying out general administration duties

**Experience**:

- Previous Customer Care experience within a fast paced and busy environment
- Experience within the housing or construction industry is desired but not essential
- The ability to remain calm and focused in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided

The hours of work will be Monday - Friday, 9:00am - 5pm, 1 hour unpaid lunch break.

Acorn by Synergie acts as an employment agency for permanent recruitment.

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