Claims Handler

**Claims Handler - Llantrisant**
Our Gallagher Retail Commercial Broking Division are seeking a dedicated and hardworking Claims Handler to join our Property Claims team to look after our clients in the Wales region. Our dynamic and collaborative team is based in Llantrisant.

Working directly with our clients and suppliers, you will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues from beginning through conclusion. Servicing our clients with utmost care and making a difference is our focus and goal.
**Summary of the role**:

- This is a permanent role
- We are based in Llantrisant with parking nearby
- Our working hours are Monday to Friday 9am-5pm
- Open to flexible working arrangements
- Salary is £25,000 to £30,000 dependent on previous experience
- We have an ongoing structured training programme and a dedicated training team to ensure you have all the support you need to be successful

**What you’ll be doing**:
In this role you will be helping customers process their insurance claim through the business. You will also have consistent communication with not only the customers but Loss Adjusters, Insurers and Third Parties. You will be the point of contact for the customer to discuss any update of their claim and all relevant events of the claims journey. You will need to balance multiple tasks at the same time, utilise a range of systems and will work in a dynamic, friendly, agile team.
**Skills and experience we’re looking for**:

- Minimum of 3 years working within an Insurance Claims environment.
- Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to support the customer through the entire claims process.
- Evidence of your strong rapport-building skills and excellent communication skills.
- Risk awareness with strong planning and analytical skills.
- Attention to detail and dedicated customer service focus.
- Desirable Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLAs.
- Eligible to work in the UK.

**Benefits**:

- Annual salary of £25,000 to £30,000 dependent on experience.
- Benefits include 25 days holiday, pension, and life insurance.
- Training opportunities, including classroom training and a buddy scheme to provide support throughout your career with us.
- Left to manage own workload and authority to make autonomous decisions on claims.
- Progression opportunities.
- Employee referral scheme.

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative, and ultimately more profitable business.

Job Reference: GALL00005