Senior Customer Agent

2 weeks ago


Belfast, United Kingdom VANRATH Full time

VANRATH are delighted to be assisting a Leading Finance Organisation with the recruitment of a **Senior Customer Agents into a FTSE 250 Financial Services company that is thriving.**

**This company offers one of the best working Environments in NI, and also offers many opportunities for progression**

Shifts are held over **Monday to Friday **9.00am - 5.00pm + 1 Hour lunch. No weekend working.

The role will incorporate **Hybrid** working**:

- 3-2 days Working From Home & 2-3 days Working in Belfast City Centre office.** **Initial training will be in office.**

**Individuals who are immediately available or have a 1-week notice will be preferred to others.**

**Salary**

£22,000 - £23,500 + Bonus (Average £4,000 - £5,000 per year) + Other fantastic additional benefits - _including one of the best pension schemes available, private medical cover + a lot more as shown at bottom of advert_
- **Extremely Achievable Bonus System**_

**Responsibilities**

As a Destination Retirement Co-ordinator, you will play a pro-active part in customers remaining committed to understanding their retirement options as well as planning and completing the retirement journey through our Destination Retirement service and also ensuring customers receive the right outcome by getting closer to our customers whilst maximising Group profit.
- Recording activities accurately and efficiently to ensure customers remain committed to completing the retirement journey through our Retirement services, ensuring customers receive the right outcome.

**The Ideal Person**
- Calls/ or Sales experience
- Web chat experience preferred
- Finance call experience preferred - e.g. banks etc.
- Excellent attention to detail and ability to process all information quickly and accurately
- Flexible approach: ability to work as part of a team in a fast-moving environment
- Clear focus on customer outcome, quality, service and results

**Working for the company, you get your Rewards**
- A Competitive Salary + OTE, an amazing Pension Scheme and Life Assurance
- Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday
- Private Medical Cover and Income Protection, just in case
- A Bonus Scheme that takes a balanced approach and looks at both 'in role performance' but also 'the behaviours and attitudes you exhibit at work’
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

Recruitment consultants differ depending on the companies they work for and the payment method. Some of the common recruitment consultants include:

- in-house recruitment consultants: as a recruitment consultant, you can work in-house and focus on recruiting for one company. You headhunt potential employees, conduct interviews and onboard new workers.

**Job Types**: Full-time, Permanent

**Salary**: £23,500.00-£28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Private medical insurance
- Referral programme

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: Hybrid remote in Belfast

Reference ID: Vanrath - Admin

Flextime



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