Quality Administrator

3 months ago

Eastleigh, United Kingdom B&Q Full time

**About the role**

**Quality Administrator -Marketplace**

**Permanent - Full time**

**Upto £26,000 **+** Pension + ShareSave Scheme + 6.6 weeks holiday + Hybrid Working**

**2 -3 days per week in Southampton, Head Office.**

**We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Quality Administrator -Marketplace and you’ll be a big part of this.**

**Key responsibilities**

Acting as a key member of the marketplace quality team in the pre
- and post-live monitoring of products listed on our marketplace along with ensuring processes are maintained and followed and IT systems correctly utilised to ensure that internal and external reporting requirements remain accurate and delivered as required.

**Key Accountabilities / Responsibilities**:

- Undertaking the administrative functions for onboarding products including receiving, logging and distributing compliance documentation
- Engaging with merchants to request further documentation or answer queries in relation to the onboarding process and maintaining oversight to follow up outstanding documentation
- Working with the marketplace quality team to ensure merchants are able to swiftly and efficiently list their products
- Where appropriate engaging with merchants in respect of products which are unable to be listed following assessment by the quality team
- Engaging in post live monitoring of products sold on the marketplace and taking appropriate action on relevant products or referring for action by another member of the quality team
- Having a key role in logging issues received from across the business, liaising where possible or directing to an appropriate team member
- Maintaining and, where appropriate, updating the various procedures and processes
- Assisting the wider Quality and Sustainability team on other relevant matters as necessary

**Required skills & experience**

**Required Skills & Experience**:

- Microsoft Office experience
- Attention to detail
- Able and comfortable with working autonomously as necessary
- Capable of working to tight deadlines
- Willingness and curiosity to engage in all aspects of Marketplace Quality
- Strong interpersonal skills
- Proactive self-starter.

**Desirable Skills & Experience**
- Experience in a retail/digital/commerical environment

**What's in it for me?**

As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.

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